Outpatient receptionist | Bristol NHS Foundation Trust (BFT)

North Bristol NHS; West of England; On-site; GBP 24,000 - 29,000; Full time

Job summary

Bristol NHS Foundation Trust invites applications for an Outpatient Receptionist role serving the Renal Dialysis Unit at Southmead Hospital. You will be the first point of contact for patients, families and staff, delivering a professional, confidential reception and administrative service.

Responsibilities include managing appointments, patient records, referrals, transport arrangements and cross-disciplinary liaison to ensure smooth day-to-day operations within the unit.

Responsibilities

• Welcoming patients and visitors
• Managing telephone enquiries
• Maintaining patient records
• Booking appointments
• Arranging patient transport
• Coordinating admissions and discharges
• Ordering supplies
• Processing referrals
• Supporting communication between patients, nursing staff, medical teams and other departments
• Maintaining confidentiality, accuracy and customer service

Job description

Outpatient receptionist | Bristol NHS Foundation Trust (BFT)

The Ward Receptionist plays a key role in supporting the smooth day-to-day operation of the Renal Dialysis Unit at Southmead Hospital. The post holder provides a professional reception and administrative service for patients, visitors, and clinical staff, ensuring accurate patient records, appointment management, transport arrangements, and effective communication across the multidisciplinary team. Working closely with nursing and medical staff, the receptionist helps deliver an efficient, high-quality service while maintaining confidentiality, professionalism, and a welcoming environment for patients and their families.

The Ward Receptionist is responsible for providing a professional and efficient reception and administrative service within the Renal Dialysis Unit. Key duties include welcoming patients and visitors, managing telephone enquiries, maintaining patient records, booking appointments, arranging patient transport, coordinating admissions and discharges, ordering supplies, processing referrals, and supporting communication between patients, nursing staff, medical teams, and other departments. The post holder plays an important role in ensuring the smooth day-to-day operation of the unit while maintaining high standards of confidentiality, accuracy, and customer service

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.

Please see attached Job description .

The Ward Receptionist is responsible for providing a comprehensive reception and administrative service to support the smooth operation of the Renal Dialysis Unit. The post holder acts as the first point of contact for patients, relatives, visitors, and healthcare professionals, ensuring a welcoming, professional, and efficient service at all times. They work closely with nursing, medical, and multidisciplinary teams to coordinate patient appointments, admissions, discharges, transfers, and transport arrangements while maintaining accurate patient records and documentation.

This advert closes on Thursday 12 Nov 2026