Renal Dialysis Ward Receptionist

NBT; West of England; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Ward Receptionist to support the Renal Dialysis Unit at Southmead Hospital. You will provide a welcoming reception, manage appointments, transport bookings and patient records while liaising with clinical teams to ensure a high‑quality, confidential service.

The role emphasizes professional conduct, accurate documentation and strong communication in a busy NHS environment. We encourage flexible working discussions where possible.

Qualifications

• GCSE English and Maths (Grade C/4 or above) or equivalent qualification.
• Experience in reception, administration or customer service roles.
• Understanding of patient administration processes and confidentiality.

Responsibilities

• Provide professional reception and administrative support for the Renal Dialysis Unit.
• Manage patient records, appointments, calls and transport arrangements.
• Coordinate with nursing and medical staff to ensure smooth daily operations.
• Uphold confidentiality, accuracy and high-quality customer service.

Skills

Good communication

Interpersonal skills

IT competence

Organisational skills

NHS experience

Medical records familiarity

Education

GCSE English and Maths (Grade C/4 or above)

Job description

Bristol NHS Foundation Trust is seeking a Ward Receptionist to support the Renal Dialysis Unit at Southmead Hospital. You will provide a welcoming reception, manage appointments, transport bookings and patient records while liaising with clinical teams to ensure a high‑quality, confidential service.

The role emphasizes professional conduct, accurate documentation and strong communication in a busy NHS environment. We encourage flexible working discussions where possible.