Patient Services Receptionist - Renal Dialysis Unit

Bristol NHS Foundation Trust; West of England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a Ward Receptionist to support the Renal Dialysis Unit at Southmead Hospital. You will provide professional reception and admin services for patients, visitors and clinical staff, maintaining accurate records and coordinating appointments and transport.

You will work closely with nursing and medical teams to ensure a welcoming, confidential and high-quality service while upholding confidentiality and patient-centred care.

Qualifications

• GCSE English and Maths (Grade C/4 or above) or equivalent qualification.
• Previous experience in a reception, administration, or customer service role.
• Good communication and interpersonal skills, including a professional telephone manner.
• Competent IT and keyboard skills, with experience using computerised systems.
• Ability to organise and prioritise workload, work independently, and maintain confidentiality.

Responsibilities

• Welcome patients and visitors and manage telephone enquiries.
• Maintain accurate patient records and manage appointments.
• Arrange patient transport and coordinate admissions and discharges.
• Order supplies and process referrals.
• Support communication between patients, nursing staff, medical teams and other departments.

Skills

GCSE English

GCSE Maths

Reception experience

Customer service

Communication skills

IT skills

Organisation

Education

GCSE English and Maths

Tools

Computerised systems

Job description

Bristol NHS Foundation Trust is seeking a Ward Receptionist to support the Renal Dialysis Unit at Southmead Hospital. You will provide professional reception and admin services for patients, visitors and clinical staff, maintaining accurate records and coordinating appointments and transport.

You will work closely with nursing and medical teams to ensure a welcoming, confidential and high-quality service while upholding confidentiality and patient-centred care.