Patient Concierge: Outpatient Dialysis

North Bristol NHS; West of England; On-site; GBP 24,000 - 29,000; Full time

Job summary

Bristol NHS Foundation Trust invites applications for an Outpatient Receptionist role serving the Renal Dialysis Unit at Southmead Hospital. You will be the first point of contact for patients, families and staff, delivering a professional, confidential reception and administrative service.

Responsibilities include managing appointments, patient records, referrals, transport arrangements and cross-disciplinary liaison to ensure smooth day-to-day operations within the unit.

Responsibilities

• Welcoming patients and visitors
• Managing telephone enquiries
• Maintaining patient records
• Booking appointments
• Arranging patient transport
• Coordinating admissions and discharges
• Ordering supplies
• Processing referrals
• Supporting communication between patients, nursing staff, medical teams and other departments
• Maintaining confidentiality, accuracy and customer service

Job description

Bristol NHS Foundation Trust invites applications for an Outpatient Receptionist role serving the Renal Dialysis Unit at Southmead Hospital. You will be the first point of contact for patients, families and staff, delivering a professional, confidential reception and administrative service.

Responsibilities include managing appointments, patient records, referrals, transport arrangements and cross-disciplinary liaison to ensure smooth day-to-day operations within the unit.