ward receptionist

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare provider in south London is seeking a ward receptionist to support the smooth running of hospital administration systems. This role involves customer service duties such as meeting and greeting visitors and answering telephones, along with aiding in filing tasks. No prior experience is necessary; the ideal candidate should possess commitment, patience, enthusiasm, and reliability to succeed in this organized role.

Benefits

Opportunities for career growth

Supportive work environment

Qualifications

• No previous experience is required; commitment, patience, enthusiasm, and reliability are essential.

Responsibilities

• Customer service duties including greeting visitors and answering telephones.
• Supporting with simple filing tasks.
• Ensuring smooth running of hospital administration systems.

Skills

Customer service skills

Organizational skills

Communication skills

Job description

Role Overview

Your role is likely to include tasks such as customer service duties including meeting and greeting visitors/patients, answering telephones and passing on messages and supporting with simple filing tasks.

Essential Information

If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please kindly note, you will be given a 20‑minute assessment on the week commencing either the 26th January 2026 or 2nd February 2026 at Kingston Hospital.

The Mandatory training for this role will be on Tuesday 10th March 2026.

Please only apply if you are able to attend the above dates.

Please can you ensure you provide details for 2 references (one of which you have known for over 3 years). It is essential you provide an email address for each reference when submitting your application. Please note - you can provide a family friend but not a relative.

Identification Documents

A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from group one (below) AND two documents from group two (below):

Group One

• UK Passport
• EEA/Swiss Passport
• Other passport with indefinite leave to remain
• Other Passport
• Biometric Residence permit
• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• EU national identity card – EU only

Group Two

• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• Driving licence – old‑style paper licence (must be UK)
• Bank statement (UK/EEA) – less than 3 months old
• Utility bill – less than 3 months old (UK)
• Utility bill – 2nd Supplier – less than 3 months old
• Council Tax Statement – issued in the last 12 months
• Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months.

NB: If you are aged 16 – 19 years, in full‑time education and you are unable to provide two documents from group 2 above, either of the following ID options can be used:

• Full UK birth certificate (A4 size original, not photocopy, containing mother and father’s details)

No previous experience is required. We just need your commitment, patience, enthusiasm and reliability.

The Trust

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children’s services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Trust Values

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

PLEASE NOTE: We are recruiting for the Pamela Bryant Unit in Teddington Memorial Hospital and Kingston Hospital.

Job Specifics

The ward receptionist helps support the smooth running of hospital administration systems. This role is best suited to volunteers who enjoy an organised and systematic approach to tasks.