Ward Clerk - Ribblesdale Ward

East Lancashire Hospitals NHS Trust; Clitheroe; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Lancashire Hospitals NHS Trust seeks a friendly receptionist to join the Ribblesdale Ward team. You will provide front-line reception, register patients on electronic systems, handle calls and emails, book appointments, and maintain accurate patient records with confidentiality.

The role supports ward staff, coordinates patient flow, and escalates concerns to senior colleagues. You will contribute to smooth day-to-day operations in a busy clinical environment, delivering compassionate,

Qualifications

• Front-line reception duties for patients attending the ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-ups.
• Maintain accurate patient records and administrative documentation.

Responsibilities

• Support patient flow and coordinate ward attendance processes.
• Communicate effectively with clinical teams regarding patient arrivals and concerns.
• Provide compassionate support to distressed or vulnerable patients.
• Ensure confidentiality and compliance with information governance standards.
• Assist with general administrative duties to support ward operations.
• Escalate concerns to senior staff as needed.
• Provide cross-cover within the ward/Unit as required.

Skills

Front-line reception

Telephone handling

Appointment booking

Record keeping

Confidentiality

Tools

Electronic systems (Trust)

Job description

The post holder will work as a member of a team providing a comprehensive reception service to the public. You will provide a wide range of administrative and clerical duties to the ward / unit staff. You will be responsible for the safe keeping and availability of all clinical records relating to patients and the smooth running of the ward / department office and will also provide general assistance to the ward / Unit Manager.,

• Provide front-line reception support for patients attending the Ribblesdale ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.
• Communicate effectively with clinical teams regarding patient arrivals and any concerns.
• Provide compassionate support to patients who may be distressed or vulnerable.
• Ensure confidentiality and compliance with information governance standards.
• Assist with general administrative duties to support the smooth running of the service.
• Escalate concerns, incidents or delays appropriately to senior staff.
• Provide cross-cover and administrative support within intermediate care as required., The post holder will provide a professional, efficient and compassionate reception and administrative service within Ribblesdale ward. They will act as the first point of contact for patients, relatives, carers and healthcare professionals, ensuring all enquiries are managed appropriately and sensitively.

The role is essential in supporting the smooth day-to-day running of the service, maintaining patient flow, coordinating appointments and ensuring accurate patient information is recorded in line with Trust policies and confidentiality standards. The post holder will work closely with nursing, medical and administrative teams to support safe, effective and patient-centred care within a busy environment.

computer literacyEssential criteria

Desirable criteria

Dear Potential Applicant

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen. Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements, The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
• Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied.