Compassionate Ward Clerk: Front Desk & Admin

East Lancashire Hospitals NHS Trust; Clitheroe; On-site; GBP 18,000 - 21,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is seeking a Ward Clerk for Ribblesdale Ward to provide a comprehensive reception service and a wide range of administrative duties for ward staff. The role focuses on keeping clinical records secure, supporting patient flow, and ensuring smooth day-to-day ward operations.

You will be the first point of contact for patients and colleagues, registering patients, handling calls and correspondence, and coordinating appointments.

Qualifications

• Experience in front-line reception and administrative support within a clinical setting is essential.
• Ability to accurately register patients and maintain records using electronic systems.
• Demonstrated commitment to patient confidentiality and information governance standards.

Responsibilities

• Provide front-line reception support for patients attending the ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.
• Communicate with clinical teams regarding patient arrivals and concerns.
• Provide compassionate support to distressed or vulnerable patients.
• Escalate concerns or delays to senior staff as appropriate.
• Provide cross-cover and general administrative support as required.

Skills

Reception duties

Patient records management

Communication skills

Confidentiality

IT systems

Job description

East Lancashire Hospitals NHS Trust is seeking a Ward Clerk for Ribblesdale Ward to provide a comprehensive reception service and a wide range of administrative duties for ward staff. The role focuses on keeping clinical records secure, supporting patient flow, and ensuring smooth day-to-day ward operations.

You will be the first point of contact for patients and colleagues, registering patients, handling calls and correspondence, and coordinating appointments.