Ward Clerk - Ribblesdale Ward

East Lancashire Hospitals Nhs Trust; Abbey Village; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is recruiting a reception administrator to join the Ribblesdale ward. You will be the first point of contact for patients, relatives and healthcare staff, delivering a professional, efficient and compassionate reception service within a busy clinical environment.

Your duties include registering patients in our electronic systems, booking and cancelling appointments, handling queries by phone and email, maintaining accurate records and supporting ward processes

Qualifications

• GCSE English and Maths at grade A-C or equivalent.
• Experience with managing patient records preferred.
• Proficient with Word, Excel and PowerPoint.
• Able to handle telephone and email inquiries effectively.

Responsibilities

• Provide front-line reception support for patients attending the Ribblesdale ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.

Skills

Receptionist duties

Telephone handling

Administrative support

Patient confidentiality

Education

GCSE English and Maths

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job overview

The post holder will work as a member of a team providing a comprehensive reception service to the public.

You will provide a wide range of administrative and clerical duties to the ward / unit staff.

You will be responsible for the safe keeping and availability of all clinical records relating to patients and the smooth running of the ward / department office and will also provide general assistance to the ward / Unit Manager.

Main duties of the job

• Provide front-line reception support for patients attending the Ribblesdale ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.
• Communicate effectively with clinical teams regarding patient arrivals and any concerns.
• Provide compassionate support to patients who may be distressed or vulnerable.
• Ensure confidentiality and compliance with information governance standards.
• Assist with general administrative duties to support the smooth running of the service.
• Escalate concerns, incidents or delays appropriately to senior staff.
• Provide cross-cover and administrative support within intermediate care as required.

Working for our organisation

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements

Detailed job description and main responsibilities

The post holder will provide a professional, efficient and compassionate reception and administrative service within Ribblesdale ward. They will act as the first point of contact for patients, relatives, carers and healthcare professionals, ensuring all enquiries are managed appropriately and sensitively.

The role is essential in supporting the smooth day-to-day running of the service, maintaining patient flow, coordinating appointments and ensuring accurate patient information is recorded in line with Trust policies and confidentiality standards.

The post holder will work closely with nursing, medical and administrative teams to support safe, effective and patient-centred care within a busy environment.

Person specification

literacy

Essential criteria

• GCSE English and Maths grade A-C, or grade 4, or equivalent

computer literacy

Essential criteria

• Evidence with application additional information

Evidence of computer management and use

Essential criteria

• word, excel, powerpoint,

Desirable criteria

• cerner, ICE,