Ward Patient Services Clerk – Impactful Admin & Coordination

University Hospitals of Derby and Burton NHS Foundation Trust; Outwoods; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust seeks a Ward Clerk to provide a face-to-face and telephone service, liaising with patients, relatives, staff and external agencies to support efficient patient care on Ward 30 QHB. You will register patients, arrange transport, manage inquiries, and handle GP letters and discharge processes, with administration duties for senior staff as needed.

This role requires accurate communication and timely documentation within the UK NHS

Qualifications

• Experience in patient administration or hospital front desk would be beneficial.
• Strong interpersonal skills with patients, relatives and staff.
• Ability to use patient administration systems and complete documentation accurately.

Responsibilities

• Register patients on arrival and record demographic details on the patient administration system.
• Book transport for outpatients for ward patients as required.
• Handle queries promptly by phone or in person to provide accurate information to the MDT, patients and relatives.
• Complete administration tasks and ensure continuity of service, including GP and clinic letters and arranging follow-ups.
• Ensure daily discharge processes are completed on the system in a timely manner.
• Provide administration support for Sister/Nurse-in-Charge/Senior Clinician as required.

Skills

Verbal communication

Written communication

Administrative tasks

Telephone handling

Job description

University Hospitals of Derby and Burton NHS Foundation Trust seeks a Ward Clerk to provide a face-to-face and telephone service, liaising with patients, relatives, staff and external agencies to support efficient patient care on Ward 30 QHB. You will register patients, arrange transport, manage inquiries, and handle GP letters and discharge processes, with administration duties for senior staff as needed.

This role requires accurate communication and timely documentation within the UK NHS