Critical Care Ward Clerk: Friendly Patient Admin Support

Dorset County Hospital NHS Foundation Trust; Dorchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust is seeking a Ward Clerk for the busy Critical Care Unit. You will be the first point of contact, handling reception duties, coordinating admissions, and supporting clinical teams with efficient administrative processes.

The role requires excellent communication, strong organisational skills, and reliability in a fast-paced environment. You will ensure accurate patient records, maintain confidentiality, and contribute to a welcoming, patient-centred

Qualifications

• Educated to GCSE level or equivalent.
• Level 3 NVQ in Administration.
• Experience in a clerical role within healthcare is desired.
• Proven ability to manage confidential information and use computer systems.

Responsibilities

• Work as an integral member of the ward team providing a clerical and administrative service.
• Manage patient records accurately and ensure timely data entry.
• Support multidisciplinary teams and deliver excellent customer service.
• Be the welcoming point of contact for patients, relatives and visitors.
• Prioritise workloads and adapt to changing priorities in a busy environment.

Skills

Excellent communication

Organised

Confidential handling

Customer service

Computer systems

Teamwork

Education

GCSE level or equivalent

NVQ Level 3 in Administration

Tools

PAS system

Booked admissions/database system

Job description

Dorset County Hospital NHS Foundation Trust is seeking a Ward Clerk for the busy Critical Care Unit. You will be the first point of contact, handling reception duties, coordinating admissions, and supporting clinical teams with efficient administrative processes.

The role requires excellent communication, strong organisational skills, and reliability in a fast-paced environment. You will ensure accurate patient records, maintain confidentiality, and contribute to a welcoming, patient-centred