Ward Coordinator - Co.Pilot

The Methodist Church in Britain; West of England; On-site; GBP 21,000 - 24,000; Part time

Job summary

Bristol NHS Foundation Trust's ward receptionist role on the Gastroenterology, Endocrine and Haematology ward requires you to handle admissions, discharges and transfers, and manage calls from staff and relatives on a rotating shift. You will be computer confident, train in NHS systems, keep notes confidential, and work with the multidisciplinary team to provide a positive patient experience.

This role suits someone who works well under pressure, with good organisation and communication, and

Qualifications

• GCSE level education is required.
• Experience in a busy customer-facing environment with interruptions.
• Experience of working in the NHS and hospital setting.
• Strong communication and telephone manner, with attention to detail.
• Commitment to confidentiality and timely completion of tasks.

Responsibilities

• Admit, discharge and transfer patients.
• Answer telephone enquiries from internal and external departments and patients' relatives.
• Process patient notes promptly and confidentially.
• Coordinate ward requests to maintain patient flow.
• Organise patient transport.
• Order and maintain stationery levels.
• Cover the reception area on rotating shifts, Monday to Saturday, including some weekends.
• Work with the multidisciplinary team to give patients a positive experience.

Skills

Keyboard and computer skills

Prioritising workload

Good communication skills andtelephone

Attention to detail

Completing tasks to deadlines

Understanding of confidentiality

Education

GCSE level education

Job description

A ward receptionist post on the Gastroenterology, Endocrine and Haematology ward within Medicine at Bristol NHS Foundation Trust, offered as a job share. The work centres on admitting, discharging and transferring patients, handling calls from staff and relatives, processing notes and keeping the ward stocked. Shifts rotate between 7.30am and 6pm, Monday to Saturday with some weekends, and the post suits someone who works well under pressure. Applicants must be computer confident and willing to train in several NHS systems.

What the job involves

• Admit, discharge and transfer patients
• Answer telephone enquiries from internal and external departments and patients' relatives
• Process patient notes promptly and confidentially
• Coordinate ward requests to maintain patient flow
• Organise patient transport
• Order and maintain stationery levels
• Cover the reception area on rotating shifts, Monday to Saturday, including some weekends
• Work with the multidisciplinary team to give patients a positive experience

What’s required

Qualifications

• GCSE level education

Experience

• Experience working in a busy customer-facing environment with frequent interruptions and competing priorities
• Experience of working in the NHS
• Experience of working within a busy team environment
• Experience of a hospital environment

Skills & knowledge

• Keyboard and computer skills
• Prioritising workload
• Good communication skills and telephone manner
• Attention to detail
• Completing tasks to deadlines
• Understanding of confidentiality

Nice to have

• Experience working with members of the public
• Good organisational skills
• Knowledge of hospital systems