Band 2 Ward Clerk

The Methodist Church in Britain; Birmingham; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Methodist Church in Britain is seeking a ward clerk for a twelve-month fixed-term post at Queen Elizabeth Hospital Birmingham. You will work in the Patient Administration Team within the Informatics Directorate, handling ward reception duties, queries, and data entry in PAS Oceano, with a 37.5-hour week on a 07:00–15:00 shift pattern.

Strong emphasis on data quality and customer care, along with recent customer-facing clerical experience and accurate keyboard skills, are key tests of fit for

Qualifications

• GCSE English and Maths at grade A-C.
• Good general education is expected.
• Recent customer-facing clerical experience.
• Experience of using IT systems.

Responsibilities

• Act as first point of contact at the ward reception desk, welcoming patients and visitors.
• Answer patient and visitor queries on the ward and answer the telephone
• Take a lead role in maintaining accurate patient notes and filing
• Input data on the Trust's electronic patient administration system, PAS Oceano
• Keep data quality high, with a strong emphasis on customer care
• Provide full admin and clerical support to the ward multidisciplinary team

Skills

Excellent communication

Organisational skills

Motivational skills

Confident with people

Education

GCSE English and Maths

Tools

PAS Oceano

Microsoft Office (Word, Excel, Outlook)

Job description

Twelve-month fixed-term ward clerk post at the Queen Elizabeth Hospital Birmingham, sitting in the Patient Administration Team of the Trust's Informatics Directorate. Work centres on the ward reception desk, handling patient and visitor queries and calls, keeping patient notes accurate and inputting data on PAS Oceano. Set weekday shifts of 07:00 to 15:00 across 37.5 hours, with a strong emphasis on data quality and customer care. Recent customer-facing clerical experience and accurate keyboard skills are the key tests of fit.

What the job involves

• Act as first point of contact at the ward reception desk, welcoming patients and visitors
• Answer patient and visitor queries on the ward and answer the telephone
• Take a lead role in maintaining accurate patient notes and filing
• Input data on the Trust's electronic patient administration system, PAS Oceano
• Keep data quality high, with a strong emphasis on customer care
• Provide full admin and clerical support to the ward multidisciplinary team

What’s required

Qualifications

• Good general education, such as GCSE English and Maths at grade A-C

Experience

• Previous clerical experience in a customer-facing environment
• Experience of dealing with the public or in customer service
• Experience of using IT systems

Skills & knowledge

• Confident dealing with people at all levels
• Understanding of equality and diversity
• Working effectively and flexibly as part of a team
• Demonstrating care and compassion
• Working under pressure in stressful situations
• Excellent communication, organisational and motivational skills

Other

• Mature, open and flexible approach to work
• Staying focused in a busy environment
• Good keyboard skills with high accuracy
• Travelling to multiple sites
• Handling cash and valuables
• Keen focus on the Trust's Vision & Values

Nice to have

• Customer Service level 2
• Experience of Microsoft Office packages such as Word, Excel and Outlook
• Experience of working in a busy environment
• Experience of working in healthcare