Ward Clerk - Ward 36

The Methodist Church in Britain; West Midlands; On-site; GBP 21,000 - 24,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking a Ward Clerk for Ward 36 to provide administrative and clerical support. You will act as a central communication hub for patients, families, nurses and doctors, manage patient records, and assist with admissions, discharges and appointments.

The role requires dealing with the public, basic computer skills, and the ability to work largely unsupervised in a changing workload.

Qualifications

• NVQ Level 2 or 3 in Business Administration, or willingness to undertake it.
• Experience of dealing with the general public.
• Basic computer skills.

Responsibilities

• Provide administrative and clerical support within the hospital wards and act as a central communication hub for patients, families, nurses and doctors.
• Manage patient records and admit/discharge patients.
• Schedule appointments and liaise with patients throughout the working day.
• Communicate with all levels of staff face to face and by telephone; answer calls and emails.
• Work on Care Flow and the new EPR system; coordinate with other departments for supplies and services.
• Keep the ward organized, flexibly prioritising workload and working independently under supervision.

Skills

Communication

Organisation

Interpersonal skills

Attention to detail

IT skills

Education

NVQ in Business Administration

Tools

Word processing

IT systems

Job description

This Ward Clerk post sits on Ward 36 at the Shrewsbury and Telford Hospital NHS Trust, a large acute trust serving Shropshire and Mid Wales. The role provides administrative and clerical support as a central communication hub for patients, families, nurses and doctors, covering patient records, admissions, discharges and appointments. It suits someone who can work largely unsupervised, reprioritise through a changing workload and stay calm under pressure. Applicants must have experience of dealing with the public and basic computer skills, and be willing to work towards an NVQ in business administration.

What the job involves

• Provide administrative and clerical support within the hospital wards
• Act as a central communication hub for patients, families, nurses and doctors
• Manage patient records
• Admit and discharge patients
• Schedule appointmentsLiaise with and help patients throughout the working day
• Communicate with all levels of staff face to face and by telephone
• Answer telephone calls and emails
• Work on Care Flow and the new EPR system
• Coordinate with other departments for supplies and services
• Keep the ward smooth and organised, working flexibly within contracted hours and collaboratively to cover the team

What’s required

Qualifications

• NVQ Level 2 or 3 in Business Administration, or willingness to undertake it

Experience

• Experience of dealing with the general public

Skills & knowledge

• Excellent communication and organisational skills
• Evidence of effective verbal, face-to-face, telephone, non-verbal and written communication
• Evidence of good interpersonal skills
• Attention to detail
• An understanding of the requirements of the role
• Basic computer skills and good IT skills

Other

• Ability to work independently under non-direct supervision and prioritise own workload
• Flexible approach to an ever-changing workload
• Ability to remain calm under pressure
• Ability to work well within a multidisciplinary team

Nice to have

• Knowledge of hospital administration systems
• Qualification in word processing or IT skills
• Customer care experience