Ward Clerk - Stroke Unit

The Methodist Church in Britain; Bournemouth; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust in Bournemouth is seeking a Ward Clerk to support the Stroke Unit’s day-to-day operations. You will liaise with multidisciplinary teams, help arrange safe discharges, and keep patients and families informed in a fast-paced setting.

The role requires excellent communication, strong organisational skills, and solid IT literacy. Shifts include weekends and a Monday, contributing to seven-day service.

Qualifications

• GCSE numeracy and literacy, or equivalent.
• Excellent communication skills, including telephone.
• Organisational skills.
• Good IT and general computer literacy.
• Knowledge of data protection and confidentiality.
• Understanding of equality and diversity rights.

Responsibilities

• Support the day-to-day running of the ward.
• Facilitate safe discharges from hospital.
• Liaise with teams throughout the Trust.
• Work closely with the multidisciplinary team to keep the ward service and care running smoothly.
• Communicate with patients, their friends and family.
• Keep clear records in line with information governance.
• Work Saturdays, Sundays and Mondays as part of the seven-day service.

Skills

Excellent communication

Organisational skills

IT and computer literacy

Data protection & confidentiality

Equality & diversity awareness

Education

GCSE numeracy & literacy

Job description

This Ward Clerk post sits on the Stroke Unit of University Hospitals Dorset NHS Foundation Trust, supporting the day-to-day running of a busy ward. The work involves liaising with teams across the Trust, arranging safe discharges from hospital and keeping patients and their families informed. The role is fast-paced and works closely with the multidisciplinary team, and it includes weekend and Monday shifts within a seven-day service. Fit depends on strong communication, calm working under pressure and accurate records kept under information governance.

What the job involves

• Support the day-to-day running of the ward
• Facilitate safe discharges from hospital
• Liaise with teams throughout the Trust
• Work closely with the multidisciplinary team to keep the ward service and care running smoothly
• Communicate with patients, their friends and family
• Keep clear records in line with information governance
• Work Saturdays, Sundays and Mondays as part of the seven-day service

What’s required

Qualifications

• GCSE numeracy and literacy, or equivalent

Skills & knowledge

• Excellent communication skills, including telephone
• Organisational skills
• Good IT and general computer literacy
• Knowledge of data protection and confidentiality
• Understanding of equality and diversity rights

Other

• Understanding of personal accountability and awareness of own limitations
• Strong team player
• Able to work on own initiative
• Able to work at pace and under pressure while remaining calm
• Able to speak English as necessary for the role

Nice to have

• ECAMIS/SYMPHONY experience
• Awareness of medical records management