Ward Clerk - Ward 36

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is recruiting a Ward Clerk on ward 36 to provide essential administrative support and coordinate communication between patients, families, nurses and doctors. You will handle calls, emails and data entry, maintain smooth ward operations, and support a high standard of patient-centred service in a busy NHS environment.

The role requires flexible hours, ability to work in a multidisciplinary team, and commitment to compassionate care and infection

Qualifications

• Excellent communication and organisational skills, able to work without direct supervision.
• Experience dealing with the general public and patients.
• Good IT skills and familiarity with hospital administration systems.

Responsibilities

• Assist with care flow and New EPR system.
• Answer calls and emails to the ward.
• Coordinate with other departments for supplies and services.
• Maintain a calm, organized ward environment.

Skills

Excellent communication

Organisational skills

Customer care experience

Education

NVQ Level 2 & 3 in Business Administration

Job description

An exciting opportunity has arisen to recruit a Ward Clerk on ward 36

As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department.

Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload. We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Main duties of the job

The successful applicant will need to have experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.

You will need excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day. You will also be required to communicate with all levels of staff both face to face and over the telephone.

As a Ward Clerk you will be providing vital administrative and clerical support within our hospital wards, acting as a central communication hub for patients, families, nurses, and doctors. Key duties will include but not limited to...

• working on Care Flow and New EPR system
• answering phone calls and emails
coordinating with other departments for supplies and services
• ensuring a smooth and organized environment on the ward

You will be required to be flexible within the contracted hours. Working collaboratively with the team to ensure adequate cover is provided.

Working for our organisation

Shrewsbury and Telford Hospitals NHS Trust is a large acute hospital trust that provides a range of local acute services to the residents of Shropshire and Mid Wales.

We would like to invite you to join our motivated and friendly team who are committed to providing a high quality, patient centred service.

We believe that compassionate care sits at the heart of everything we do. Every member of our team clinical or non-clinical plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Knowledge

• An understanding of the requirements of the role
• Knowledge of hospital administration system

Qualifications

• Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

• Customer Care Experience

Communication Skills

• Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Personal Qualities

• Ability to work well independently and within a multidisciplinary team
• Evidence of good interpersonal skills

We are committed to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part‑time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to providing a safe, respectful and inclusive workplace, free from sexual misconduct, harassment and discrimination. We expect everyone working, training or learning within the Trust to uphold appropriate professional boundaries, demonstrate respectful behaviour and contribute to a culture in which colleagues feel safe to speak up.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

If you have problems applying, contact

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone [phone]