Ward Clerk - Ward 36

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Shrewsbury and Telford Hospitals NHS Trust in Shropshire invites applications for a Ward Clerk on ward 36. You will provide vital administrative and clerical support, acting as a central hub for patients, families, nurses and doctors.

The role requires excellent communication, organisational skills and the ability to work without direct supervision, with a flexible approach to changing workloads. The trust values compassionate, patient-centred care.

Qualifications

• Experience in dealing with the general public.
• Excellent IT skills and ability to prioritise workload.
• Able to work under non-direct supervision.

Responsibilities

• Provide administrative and clerical support on the ward.
• Manage patient records and admissions/discharges.
• Schedule appointments and coordinate with other departments.
• Answer phone calls and emails; act as central communication hub.

Skills

Communication

Organisational skills

Interpersonal skills

Tools

EPR system

Job description

Job overview

An exciting opportunity has arisen to recruit a Ward Clerk on ward 36

As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department.

Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload. We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Main duties of the job

The successful applicant will need to have experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.

You will need excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day. You will also be required to communicate with all levels of staff both face to face and over the telephone.

As a Ward Clerk you will be providing vital administrative and clerical support within our hospital wards, acting as a central communication hub for patients, families, nurses, and doctors. Key duties will include but not limited to...

• managing patient records


• admitting/discharging patients


• scheduling appointments


• working on Care Flow and New EPR system


• answering phone calls and emails


• coordinating with other departments for supplies and services


• ensuring a smooth and organized environment on the ward

You will be required to be flexible within the contracted hours. Working collaboratively with the team to ensure adequate cover is provided.

Working for your organisation

Shrewsbury and Telford Hospitals NHS Trust is a large acute hospital trust that provides a range of local acute services to the residents of Shropshire and Mid Wales.

We would like to invite you to join our motivated and friendly team who are committed to providing a high quality, patient centred service.

Our Poppy's Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team - clinical or non-clinical - plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values - ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.