Ward Administrative Specialist - Patient Care Hub

The Methodist Church in Britain; West Midlands; On-site; GBP 21,000 - 24,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking a Ward Clerk for Ward 36 to provide administrative and clerical support. You will act as a central communication hub for patients, families, nurses and doctors, manage patient records, and assist with admissions, discharges and appointments.

The role requires dealing with the public, basic computer skills, and the ability to work largely unsupervised in a changing workload.

Qualifications

• NVQ Level 2 or 3 in Business Administration, or willingness to undertake it.
• Experience of dealing with the general public.
• Basic computer skills.

Responsibilities

• Provide administrative and clerical support within the hospital wards and act as a central communication hub for patients, families, nurses and doctors.
• Manage patient records and admit/discharge patients.
• Schedule appointments and liaise with patients throughout the working day.
• Communicate with all levels of staff face to face and by telephone; answer calls and emails.
• Work on Care Flow and the new EPR system; coordinate with other departments for supplies and services.
• Keep the ward organized, flexibly prioritising workload and working independently under supervision.

Skills

Communication

Organisation

Interpersonal skills

Attention to detail

IT skills

Education

NVQ in Business Administration

Tools

Word processing

IT systems

Job description

Shrewsbury and Telford Hospital NHS Trust is seeking a Ward Clerk for Ward 36 to provide administrative and clerical support. You will act as a central communication hub for patients, families, nurses and doctors, manage patient records, and assist with admissions, discharges and appointments.

The role requires dealing with the public, basic computer skills, and the ability to work largely unsupervised in a changing workload.