National Spinal Injuries Centre - St Francis Ward

Buckinghamshire Healthcare Nhs Trust; Aylesbury; On-site; GBP 19,000 - 23,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk to provide essential admin, reception and coordination support on the ward. You will be the first point of contact for patients, relatives and healthcare professionals, handling calls, transfers, and confidential records with professionalism.

The role requires excellent English communication, accuracy, and the ability to manage workload under pressure. NHS experience and knowledge of PPE and infection control are desirable.

Qualifications

• Essential: clear spoken English and professional communication.
• Desirable: IT qualification and administrative qualification.
• Experience in NHS environment or customer care is desirable.
• Experience as receptionist or similar role is a plus.
• Ability to use computers in a work environment.

Responsibilities

• Provide admin, clerical and reception support to ward staff.
• Be first point of contact for patients, relatives, visitors and staff.
• Answer and direct telephone calls in line with policies.
• Coordinate patient transfers including transport and records.
• Maintain records relating to valuables, staff information and documentation.
• Monitor and order stationery and designated supplies.
• Support relatives/visitors and refer clinical enquiries to nursing staff.
• Maintain a safe, organised working environment and report safety concerns.

Skills

Clear communication

Telephone handling

English writing

Work organization

Attention to detail

Word and Excel

Education

English GCSE at C or above

IT qualification

Administrative qualification

Tools

Word

Excel

Job description

Job overview

The role of ward clerk would make a valuable contribution to support patient care from the time of admission, through to discharge. As the successful candidate would be the first contact point for all ward visitors and members of the multi-professional team, good interpersonal skills are essential.

The role is responsible for managing patient records, supporting clinical information systems, coordinating communications, arranging patient transfers, maintaining departmental documentation. The post holder also supports relatives and visitors, manages stationery and departmental supplies.

By ensuring accurate administration, effective communication, and efficient coordination of non-clinical processes, the Ward Clerk plays an essential role in supporting patient care.

Main duties of the job

• Provide administrative, clerical, and reception support to St Francis Ward staff.
• Act as the first point of contact for patients, relatives, visitors, and healthcare professionals, delivering a professional and confidential service.
• Answer and direct telephone calls, providing information within the scope of the role and Trust policies.
• Coordinate patient transfers, including transport arrangements and transfer of records and property.
• Maintain records relating to patient valuables, donations, staff information, and departmental documentation.
• Monitor and order stationery and designated supplies, checking deliveries and reporting discrepancies.
• Support relatives and visitors, referring clinical enquiries to the appropriate nursing staff.
• Maintain a safe, organised working environment and report maintenance or safety concerns.

Working for our organisation

Listen to why colleagues think we are a great place to work! -

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.

Our care values are collaborate, aspire, respect and enable

Person specification

Education, Qualifications & Training

Essential criteria

• English Language GCSE grade C or above or equivalent

Desirable criteria

• IT Qualification
• Administrative qualification

Experience

Essential criteria

• Experience of taking and responding to telephone enquiries from customers and within own organisation and prioritising as necessary
• Six month experience of working within NHS environment / customer care

Desirable criteria

• Experience as receptionist / or other relevant experience
• Experience of using computers in a work environment

Skills, Abilities & Knowledge

Essential criteria

• Ability to communicate clearly in spoken English
• Ability to write clearly and legibly in English
• Understand the need for confidentiality and data protection
• Demonstrate ability to organise own workload, prioritise and take initiative where necessary
• Able to work under pressure and to tight deadlines whilst retaining accuracy and attention to detail
• Computer literate with knowledge of Word and Excel.

Special Circumstances

Desirable criteria

• Able to travel to other sites and off site as necessary

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.