Ward Clerk

Barts Health NHS Trust; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust in the UK is seeking a Band 3 Ward Clerk to serve as a point of contact for patients, visitors, and staff in a critical care ward. The successful candidate will provide vital administrative support, manage patient records, and ensure a smooth operation of admissions and discharges. Strong communication and organizational skills are essential. This position involves adhering to confidentiality and data protection policies, creating a supportive environment for all patients and their families.

Benefits

Supportive work environment

Professional development opportunities

Focus on patient-centered care

Qualifications

• Experience in hospital or clinical setting is preferable.
• Understanding of confidentiality and data protection (e.g. GDPR).
• Maintain knowledge and competence through professional development.

Responsibilities

• Serve as the point of contact for patients and visitors.
• Provide administrative support to patient admissions and discharges.
• Manage patient records and coordinate with support services.
• Ensure confidentiality and data protection at all times.

Skills

Excellent communication skills

Strong Organisational skills

Customer Services oriented

Basic IT skills: MS Office

Job description

Job overview

Band 3 Ward Clerk

Ward 3A Critical Care

To serve as the point of contact for patients, visitors and staff entering 3A.

To provide administrative support to ensure smooth flow of the patient admissions, discharge's, transfers and general ward operations.

The post holder might be required to work across the Trust at any time throughout the duration of his / her contract, which may entail travel and working at different hospital.

Main duties of the job

• Greet patients, visitors, and relatives in a friendly, professional, and helpful manner.
• Answer telephone enquiries; direct calls to appropriate staff; take and relay messages.
• Manage patient admission / discharge / transfer paperwork, updating hospital / ward information systems.
• Maintain and update patient records, including processing patient notes, test results, and reports.
• Book patient transport (if applicable) and coordinate with porters, pharmacy, and other support services.
• Maintain the ward admission book and monitor daily patient list.
• Assist with general clerical tasks : filing, photocopying, scanning, distributing mail.
• Manage visitors’ sign-in / out (if required) and ensure visitor policies are adhered to.
• Ensure confidentiality and data protection at all times.
• Liaise with nursing staff, doctors, and other ward team members to facilitate patient care.
• Provide cross-cover for colleagues across the cardiology admin team during periods of annual leave, sickness, or unplanned absence, ensuring continuity of service.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm‑free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment.

Person specification

Experience

Essential criteria

• Excellent communication skills
• Strong Organisational skills

Desirable criteria

• Experience in hospital or clinical setting is preferable

Experience

Essential criteria

• Customer Services oriented with calm demeanour under pressure

Knowledge

Essential criteria

• Understanding of confidentiality and data protection (e.g. GDPR / NHS policy)
• Observe the confidentiality of patients’ information at all times in accordance with data protection legislation and NHS policies

Desirable criteria

• Maintain and continually update own knowledge, competence and experience thorough attending seminars, conferences, recognised courses and reflective practice, identifying professional development needs with managers and colleagues

Skills

Essential criteria

• Basic IT skills : MS Office, hospital based IT systems

Desirable criteria

• IT Skills (electronic patient records etc)

Visa Sponsorship Information

Recent changes toUK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.

Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.

If you are applying from outside the UK or will require sponsorship,please mention this clearly in your application.

To be eligible for sponsorship, the following conditions must be met :

• Eligible role : The position must be on the UK Skilled Worker visa list. You can check your eligibility here : - .
• Salary threshold : The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High‑Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
• Skill level : The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
• English language : Applicants must demonstrate English proficiency at CEFR level B1 or higher.
• Other criteria : Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)