Ward Administrator

Spire Healthcare Limited; Macclesfield; On-site; GBP 1,515,000 - 2,066,000; Part time

Benefits offered by this job

35 days annual leave

Private medical insurance

Pension

Free onsite gym

Free onsite car park

Job summary

Spire Regency Hospital, Macclesfield is seeking an experienced Ward Administrator to join the ward team on a part-time, permanent basis. The role provides administrative support to ensure the smooth running of the ward for patients, visitors and staff.

15 hours per week are scheduled over seven days with shifts from 06:45–14:45, 10:00–18:00 or 11:00–19:00. Salary is £12.76 per hour with excellent benefits, including pension contributions, private medical insurance, free onsite gym and car park

Qualifications

• Previous relevant experience in an administrative support role.
• Customer facing role experience.
• Excellent verbal and written communication skills.
• Able to handle multiple calls and tasks daily.

Responsibilities

• Greet patients, visitors and staff with a professional, customer-focused service.
• Answer and direct telephone enquiries efficiently and courteously.
• Inform insurance companies of extended stays and discharge dates as needed.
• Keep patient notes up to date and ensure accurate filing of results and information.
• Liaise with ward staff regarding ordering and discharge planning.

Skills

Administrative experience

Customer facing

Computer literate

Communication skills

Confidentiality

Job description

Ward Administrator | Macclesfield | Private hospital | 15 hours per week | £12.76 per hour plus excellent benefits

Spire Regency Hospital, Macclesfield is currently looking for an experienced Administrator to join their ward team on a part-time, permanent basis.

Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.

Contract type: Permanent, Part-time
Working hours: 15 hours per week over 7 day period between the following hours. 06.45 -14.45, 10.00 - 18.00 & 11.00 - 19.00. Please only apply if you can commit to this.

As Ward Administrator, you will be responsible for providing administrative support to ensure the smooth running of the ward for patients, visitors and staff.

Duties and responsibilities (not limited):

• To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
• To deal with all telephone enquiries in an efficient and courteous manner.
• To inform insurance companies if extended length of stay is required.
• To keep insurance companies informed of emergency admissions.
• To be aware of discharge dates and times and ensure that the relevant departments, i.e. Reception and Catering are informed when patient is leaving.
• Appointments given on discharge for treatment room and follow up.
• To liaise with Ward Staff regarding ordering.
• Ensure that patient notes are up to date and in correct order and are taken to the appropriate place when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient’s notes.

Who we're looking for:

• Previous relevant experience in an administrative support role
• Customer facing role
• Computer literate
• Adept at handling various calls on a daily basis
• Excellent verbal and written communication skills
• Passion for customers
• Working collaboratively
• Have a systematic and organised approach to work
• Maintain complete confidentiality, discretion and loyalty at all times

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free On-Site Gym
• Save an average of £50 per month with our free onsite car park

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date:

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For us, it's more than just treating patients; it's about looking after people.