Reception and Ward Admin Team Leader

HealthJobs Ltd; Park Central; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

35 days annual leave

Pension – employer/employee

Spire for you rewards

Bupa wellness screening

Private medical insurance

Life assurance

Job summary

Spire Parkway Hospital in Solihull is seeking an experienced Ward Admin & Reception Team Lead to join on a full-time, permanent basis. You will lead front-of-house services, ensuring a seamless, welcoming patient experience and oversee admissions.

Reporting to the hospital management, you will supervise the reception team, manage rosters, and coordinate with clinical teams to support patient flow and billing processes across SAP systems.

Qualifications

• Proven experience in a reception or customer-facing role (healthcare experience desirable).
• Previous supervisory or team leadership experience.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills and a confident, professional telephone manner.
• High attention to detail with a commitment to accuracy and confidentiality.

Responsibilities

• Lead and manage the hospital reception team, ensuring consistently high standards of customer service.
• Supervise day-to-day operations, including rota management, staffing levels, and performance support.
• Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors.
• Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures.
• Support inpatient and day-case bookings using hospital systems (e.g. SAP).
• Manage reception processes including billing, payment collection, and administration tasks.
• Coordinate admission lists and liaise closely with clinical teams to support patient flow.
• Oversee switchboard operations, ensuring all enquiries are handled promptly and professionally.

Skills

Reception experience

Team leadership

Organisation

Communication skills

Patient-facing

Confidentiality

Tools

SAP

Job description

Ward Admin & Reception Team Lead | Spire Parkway Hospital | Solihull | Full Time (37.5 Hours) | Competitive Salary + Excellent Benefits

Spire Parkway Hospital has an exciting opportunity for an experienced Ward Admin & Reception Team Lead to join our team on a full-time, permanent basis.

This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience.

Key Responsibilities:

• Lead and manage the hospital reception team, ensuring consistently high standards of customer service
• Supervise day-to-day operations, including rota management, staffing levels, and performance support
• Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors
• Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures
• Support inpatient and day-case bookings using hospital systems (e.g. SAP)
• Manage reception processes including billing, payment collection, and administration tasks
• Coordinate admission lists and liaise closely with clinical teams to support patient flow
• Oversee switchboard operations, ensuring all enquiries are handled promptly and professionally

What We're Looking For

• Proven experience in a reception or customer-facing role (healthcare experience desirable)
• Previous supervisory or team leadership experience
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication skills and a confident, professional telephone manner
• High attention to detail with a commitment to accuracy and confidentiality
• A proactive, patient-focused approach with a passion for delivering exceptional service

Benefits:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.