Administrator

Spire Healthcare Limited; Manchester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual leave 35 days

Pension scheme

Private medical insurance

Life assurance

Spire for You rewards

On-site gym

On-site parking

Career development

Job summary

The OrthTeam Centre (OTC) in Manchester is looking for an experienced Administrator to join its friendly and dedicated team on a full-time, permanent basis. Based next to Spire Manchester Hospital, the OTC is a joint venture bringing orthopaedics, neurosurgery, neurology, sports medicine and pain management services.

You will support delivery of exceptional patient care in a multi-disciplinary team, handling administration, patient communications and records with a focus on friendly, efficient

Qualifications

• Experience in administrative or patient-support role.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office applications.
• Experience using internal administration systems such as SAP.

Responsibilities

• Provide high standards of customer service within a multi-functional department.
• Support the administration of patient care and services.
• Maintain up-to-date knowledge of OrthTeam Centre consultants' practices and share information appropriately.
• Work in line with policies and documented best practices of the Centre and Spire Healthcare.
• Communicate professionally with patients, consultants and colleagues.
• Maintain accurate records using internal administration systems.

Skills

Customer service

Microsoft Office

Multi-skilled admin

Tools

SAP

Job description

Administrator | OrthTeam Centre | Manchester | Full-time | Permanent | 37.5 hours per week | £24,882 per annum plus excellent benefits

The OrthTeam Centre (OTC) in Manchester is looking for an experienced Administrator to join its friendly and dedicated team on a full-time, permanent basis.

Located next to Spire Manchester Hospital, the OrthTeam Centre is a state-of-the-art outpatient and diagnostic facility. It is an exciting joint venture between OrthTeam Consultants and Spire Healthcare, bringing together specialist expertise and high-quality private healthcare services.

About the role

As an Administrator, you will play an important part in supporting the delivery of exceptional care to patients across a range of specialties, including orthopaedics, neurosurgery, neurology, sports and exercise medicine, and pain management.

The centre provides outpatient consultations, diagnostic imaging and injection therapy services. You will work as part of a multi-functional team, helping to ensure that patients receive a professional, efficient and welcoming service throughout their journey.

Working hours

This is a full-time position working 37.5 hours per week across the following shift patterns:

• 7:45am to 3:45pm
• 8:00am to 4:00pm
• 10:00am to 6:00pm
• 12:00pm to 8:00pm
• 12:30pm to 8:30pm
• One Saturday in every four

Flexibility across these shifts will be required.

Duties and responsibilities

You will be responsible for:

• Providing the highest standards of customer service and appropriate advice within a multi-functional department
• Supporting the effective administration of patient care and services
• Developing and maintaining up-to-date knowledge of the OrthTeam Centre consultants' practices and sharing relevant information appropriately
• Working in accordance with all relevant policies, procedures and documented best practices established by the OrthTeam Centre, Spire Manchester Hospital and Spire Healthcare
• Communicating professionally and sensitively with patients, consultants and colleagues
• Maintaining accurate records and using internal administration systems effectively
• Taking a positive and proactive approach to your ongoing professional development
• Contributing to a supportive, efficient and patient-focused working environment

Who we are looking for

The successful candidate will have:

• Excellent customer service and communication skills
• Previous relevant experience in a multi-skilled administrative or patient-support role
• Strong organisational skills and excellent attention to detail
• Confidence using computers, including Microsoft Office applications
• Experience using internal administration systems, such as SAP
• The ability to manage competing priorities in a busy healthcare environment
• A professional, compassionate and proactive approach
• The ability to work effectively both independently and as part of a team

Previous administrative experience within healthcare would be advantageous.

Benefits

We offer a competitive salary and a comprehensive benefits package, which includes:

• 35 days' annual leave, inclusive of bank holidays
• Employer and employee contributory pension scheme, with flexible retirement options
• Private medical insurance
• Life assurance
• Access to the Spire for You reward platform, offering discounts and cashback with more than 1,000 retailers
• Free access to the on-site gym
• Free on-site parking, helping you save an average of £50 per month
• Ongoing development, support and career opportunities

Our values

We are extremely proud of our heritage in private healthcare and of the values that guide us as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference. Their dedication, warmth and commitment to excellence are what set Spire Healthcare apart.

We are committed to supporting our employees' wellbeing through a positive work-life balance, ongoing development, support and recognition.

Spire Healthcare is a leading independent hospital group in the United Kingdom. Across our network of hospitals and clinics in England, Wales and Scotland, we provide diagnostic, inpatient, day-case and outpatient care.

For us, it is more than just treating patients. It is about looking after people.

Closing date

We reserve the right to close this vacancy before the advertised closing date if we receive a sufficient number of applications. We therefore encourage you to apply as soon as possible.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.