Evening Ward Clerk - Ward F9

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a Ward Clerk for the OAU (A9) to provide a comprehensive administrative service on a ward. The role requires strong IT and communication skills, with the ability to work alongside MDT and clinical staff to maintain high standards of patient care.

The successful candidate will be involved in updating the Hive system, handling calls, and supporting documentation and stationery ordering, while delivering friendly, efficient service to

Qualifications

• Experience providing comprehensive administrative support in healthcare settings.
• Excellent IT skills and data entry experience.
• Strong communication with patients, relatives and clinical staff.
• Ability to work in a busy customer/service role.

Responsibilities

• Communicate with patients' relatives to provide updates and liaise as needed.
• Update Hive system and handle calls professionally and promptly.
• Order relevant paperwork and stationery.
• Work with MDT to complete tasks to a high standard and timely.
• Support consultants, doctors and nurses to ensure high quality patient care.

Skills

Communication skills

Organizational skills

Time management

IT skills

Customer service

Healthcare environment experience

Tools

Hive system

Office software

Job description

The Ward Clerk is an integral part of the ward team here on OAU (A9). We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

Role

A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner.

These tasks include (but are not limited to):

• Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients onto the ward, updating the Hive system , answering and responding to phone calls in a professional and timely manner. Also ordering of relevant paperwork and stationary.
• To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.
• We are looking for candidates who have an excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.
• The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.
• You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible, we are looking for candidates who will bring a positive approach to our working environment.
• Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact: Name: Christopher Lewis Job title: Ward Manager Email address: [e-mail] Telephone number: 01612912253

Please contact Christopher Lewis if you have any questions.