Ward Admin & Reception Coordinator

NHS National Services Scotland; East Kilbride; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Incremental salary progression

Sick leave progression

NHS discounts

Job summary

NHS Lanarkshire is seeking a capable receptionist to provide comprehensive admin support to medical and nursing teams within ward environments. You will welcome patients, handle inquiries, arrange appointments, and ensure efficient service delivery across reception areas.

The role requires effective communication, organisational skills, and the ability to work collaboratively in a diverse team within a busy NHS setting.

Qualifications

• Experience providing administrative support in a hospital/clinical setting.
• Ability to handle phone and face-to-face enquiries with discretion.
• Knowledge of appointment booking and patient communication.
• Capacity to backfill and cover reception areas as needed.

Responsibilities

• Meet and greet patients on arrival to reception.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information and directing queries.
• Book and notify patients of appointments, both written and verbally.
• Backfill cancellations to maximise capacity.
• Carry out administrative tasks as required.
• Take on ad-hoc tasks as required.
• Cover other reception areas during periods of annual, sick leave and staff breaks.

Skills

NHSL systems knowledge

Effective communication

Enthusiasm and motivation

Organisation and prioritisation

Team collaboration

Job description

NHS Lanarkshire is seeking a capable receptionist to provide comprehensive admin support to medical and nursing teams within ward environments. You will welcome patients, handle inquiries, arrange appointments, and ensure efficient service delivery across reception areas.

The role requires effective communication, organisational skills, and the ability to work collaboratively in a diverse team within a busy NHS setting.