Ward Admin & Front Desk Officer (NHS)

NHS National Services Scotland; Wishaw; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual Leave

NHS Pension

Salary Progression

Paid Sick Leave

NHS Discounts

Job summary

NHS Lanarkshire is seeking an administrative assistant to support the medical and nursing teams within the ward environment. The role follows a fixed pattern: Tue 12:00–18:00, Thu 12:00–18:00, and Fri 11:00–17:00, for a six-month fixed-term post. Secondments require line manager approval before applying.

You will provide high-quality administrative support to ensure efficient patient care, manage case notes, and handle enquiries, contributing to a smooth patient journey.

Qualifications

• Good basic education.
• Basic understanding of office procedures.
• Proficient in use of Software systems.
• Good organisational and communication skills.

Responsibilities

• Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.
• Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.
• Deal with telephone and face-to-face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.
• Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.

Skills

Good basic education

Office procedures

Software systems

Organisational and communication

Job description

NHS Lanarkshire is seeking an administrative assistant to support the medical and nursing teams within the ward environment. The role follows a fixed pattern: Tue 12:00–18:00, Thu 12:00–18:00, and Fri 11:00–17:00, for a six-month fixed-term post. Secondments require line manager approval before applying.

You will provide high-quality administrative support to ensure efficient patient care, manage case notes, and handle enquiries, contributing to a smooth patient journey.