Clerical Officer - Day Surgery Unit

NHS National Services Scotland; East Kilbride; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Incremental salary progression

Sick leave progression

NHS discounts

Job summary

NHS Lanarkshire is seeking a capable receptionist to provide comprehensive admin support to medical and nursing teams within ward environments. You will welcome patients, handle inquiries, arrange appointments, and ensure efficient service delivery across reception areas.

The role requires effective communication, organisational skills, and the ability to work collaboratively in a diverse team within a busy NHS setting.

Qualifications

• Experience providing administrative support in a hospital/clinical setting.
• Ability to handle phone and face-to-face enquiries with discretion.
• Knowledge of appointment booking and patient communication.
• Capacity to backfill and cover reception areas as needed.

Responsibilities

• Meet and greet patients on arrival to reception.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information and directing queries.
• Book and notify patients of appointments, both written and verbally.
• Backfill cancellations to maximise capacity.
• Carry out administrative tasks as required.
• Take on ad-hoc tasks as required.
• Cover other reception areas during periods of annual, sick leave and staff breaks.

Skills

NHSL systems knowledge

Effective communication

Enthusiasm and motivation

Organisation and prioritisation

Team collaboration

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a comprehensive administrative service to the medical and nursing teams within the ward environment

In this key role, you will:

• Meet and greet patients on arrival to reception
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
• To book and notify patients of appointments, both written and verbally.
• Backfill cancellations to ensure maximised capacity
• Administrative tasks as required
• Ad-hoc tasks as required
• Cover other reception areas during periods of annual, sick leave and staff breaks

What You'll Bring:

• A working knowledge of NHSL systems
• The ability to effectively communicate with and provide support to all medical staff within the department and the wider team.
• Enthusiasm, motivation and a positive outlook.
• Organisation and prioritisation skills
• The ability to work collaboratively within a diverse team and be responsive to change within challenging timescales

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.