Walk-In Centre Receptionist & Admin Support

Transformation Unit; Knowsley, Sefton; Remote; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Flexible working

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated receptionist/administrator to join the Walk in Centre reception hub at Litherland Walk in Centre in Knowsley. You will warmly welcome patients and visitors, register and check in attendees, and manage appointments with a professional approach.

You will handle telephone inquiries, maintain accurate confidential records, and support general admin duties in a busy primary care setting.

Qualifications

• GCSE or NVQ2 or equivalent experience.
• Customer service qualification required.
• IT literate with word processing, spreadsheets and email.
• Experience using patient administration systems.
• Strong communication and interpersonal skills.

Responsibilities

• First point of contact for service users booking into the Walk in Centre.
• Booking and managing appointments.
• General administrative and clerical duties.
• Answering telephone enquiries professionally and efficiently.
• Managing electronic and paper-based information systems.

Skills

Customer service

Telephone skills

Communication

Organisation

Confidentiality

Education

GCSE or NVQ2

Customer Service Qualification

Tools

Word processing

Spreadsheets

Email software

Patient admin systems

Job description

Mersey Care NHS Foundation Trust is seeking a motivated receptionist/administrator to join the Walk in Centre reception hub at Litherland Walk in Centre in Knowsley. You will warmly welcome patients and visitors, register and check in attendees, and manage appointments with a professional approach.

You will handle telephone inquiries, maintain accurate confidential records, and support general admin duties in a busy primary care setting.