Healthcare Admin & Records Coordinator

North West Borough Healthcare NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking an experienced administrative professional to join the Liverpool Talking Therapies team. You will provide a comprehensive administrative service and handle sensitive information with care, ensuring accuracy, confidentiality and a flexible approach.

The role requires strong written and verbal communication, excellent organisational skills, and the ability to coordinate clinics, appointments, and data while supporting colleagues across the organisation.

Qualifications

• NVQ Level 3 in Business Administration or equivalent.
• Educated to GCSE standard or equivalent.
• IT literate with word processing, spreadsheets and email.
• Experience using patient administration systems.
• Effective communication and interpersonal skills including telephone and face-to-face.

Responsibilities

• Provide a comprehensive administrative support service.
• Coordinate clinics, appointments and data entry.
• Act as the first point of contact for patients, service users and health professionals.
• Maintain databases and generate reports.
• Liaise with partner agencies.
• Maintain electronic health records with confidentiality.
• Supervise administrative staff and support meetings.

Skills

Good communicator

Good organisational skills

Data entry / word processing

Telephone skills

Education

NVQ Level 3 in Business Administration

GCSE standard or equivalent

Tools

Patient administration systems

Job description

Mersey Care NHS Foundation Trust is seeking an experienced administrative professional to join the Liverpool Talking Therapies team. You will provide a comprehensive administrative service and handle sensitive information with care, ensuring accuracy, confidentiality and a flexible approach.

The role requires strong written and verbal communication, excellent organisational skills, and the ability to coordinate clinics, appointments, and data while supporting colleagues across the organisation.