Receptionist/ Administration Assistant

Mersey Care NHS Foundation Trust; Sefton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated receptionist/administration assistant for a 9-month fixed term, 37.5 hours per week, across multiple sites in the community reception team supporting equipment and wheelchair services. You will greet patients, answer calls on the switchboard, sort mail, and maintain confidential records with accuracy and care to support service delivery.

Flexibility to work across sites, with training and a focus on delivering high-quality admin support for

Qualifications

• Excellent interpersonal skills and customer focus.
• Willingness to work across multiple sites.
• Respect for confidentiality and data protection.

Responsibilities

• Greet patients and visitors on arrival at the centre.
• Answer and direct calls on the switchboard and process messages.
• Sort mail and maintain filing and records systems.
• Assist with data collection and standardised reports when required.
• Participate in meetings and maintain professional standards.

Skills

Reception duties

Customer service

Telephone handling

Administrative support

Tools

MS Office

Job description

We have a 9 month fixed term position for 37.5 Hours per week for a motivated and enthusiastic staff member to work for the Community Reception team working across various sites supporting the equipment services & wheelchair services support teams. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential., Post holder will be required to cover sickness and absence. The service is open Monday to Friday 7am to 7pm depending on service needs and shifts are allocated according to ensuring service needs are met.

The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment.

Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.

To participate in training and development programmes both internal and externally.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.

Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.

Sorting and distribution of mail to all departments.

Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.

Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.

To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.

Generally monitor security within the building.

Ensuring reception and waiting areas are kept clean, tidy and safe.

Report any incidents or accidents in accordance with Trust Policy.

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all sites as required.