Receptionist/Administration Assistant

Transformation Unit; Knowsley, Sefton; Remote; GBP 12,000 - 14,000; Part time

Benefits offered by this job

Flexible working

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated receptionist/administrator to join the Walk in Centre reception hub at Litherland Walk in Centre in Knowsley. You will warmly welcome patients and visitors, register and check in attendees, and manage appointments with a professional approach.

You will handle telephone inquiries, maintain accurate confidential records, and support general admin duties in a busy primary care setting.

Qualifications

• GCSE or NVQ2 or equivalent experience.
• Customer service qualification required.
• IT literate with word processing, spreadsheets and email.
• Experience using patient administration systems.
• Strong communication and interpersonal skills.

Responsibilities

• First point of contact for service users booking into the Walk in Centre.
• Booking and managing appointments.
• General administrative and clerical duties.
• Answering telephone enquiries professionally and efficiently.
• Managing electronic and paper-based information systems.

Skills

Customer service

Telephone skills

Communication

Organisation

Confidentiality

Education

GCSE or NVQ2

Customer Service Qualification

Tools

Word processing

Spreadsheets

Email software

Patient admin systems

Job description

Main area Administrative and Clerical Grade Band 2 Contract Permanent Hours Part time - 18 hours per week (shift pattern over 7 days) Job ref 350-CC8311892

Employer Mersey Care NHS Foundation Trust Employer type NHS Site Litherland Walk In Centre Town Knowsley Salary £25,272 pro rata Salary period Yearly Closing 04/10/2026 23:59

Band 2

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Using AI to support your application

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

For tips and guidance, please refer to our applicant guidance.

Your experiences matter, let them shine.

Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

Job overview

We are seeking a motivated and organised receptionist/administrator to join the team at the Litherland Walk in Centre within the Reception Hub. You will be responsible for welcoming patients and visitors providing a friendly, professional first point of contact. Registering and checking in patients, managing appointments and inquiries, handling telephone calls and ensuring patient information is recorded accurately and confidentially.

Main duties of the job

First point of contact for service users booking into the Walk in Centre

Booking and managing appointments.

General administrative and clerical duties.

Answering telephone enquiries professionally and efficiently.

Managing electronic and paper-based information systems.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities

Qualifications

• GCSE or NVQ2 or equivalent experience
• Customer Service Qualification

Knowledge/Experience

• IT Literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administrative systems
• Effective communication and interpersonal skills including telephone skills and face to face communication
• Experience of general administration office skills – filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Ability to plan, prioritise and schedule own work
• Able to work flexibly in accordance with service needs
• Experience of handling cash/raising invoices relating to patient charges
• Good organisational skills
• Ability to work without supervision

Flexibility considerations are supported.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Admin Team Leader Robert McKibbin Job title Admin Manager Email address [e-mail] Telephone number 07920478512 Additional information

Admin Team Leader Linda Carroll - 07920245070