Waiter/Waitress - Flexi Hours

Hyatt Hotels Corporation; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Dining discount

Career development opportunities

Job summary

Hyatt Place London Heathrow Airport is seeking a waiter/ess to join our premium hospitality team in the London area. You will deliver exceptional service, warmly welcome guests, and use in-depth knowledge of the menu to guide guests and promote daily specials.

You will collaborate with colleagues to ensure smooth operations and consistently high service standards. Previous experience in premium hospitality is preferred; strong communication and guest-anticipation skills are essential to creating

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and go above and beyond to create memorable experiences.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Job description

Schedule

Available working hours will vary each week and can range anywhere from 0 to 40 hours.

About Hyatt Place London Heathrow Airport

Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London.

The hotel features 341 spacious guestrooms along withmeetingandeventspacesdesigned for business meetings,conferencesand social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.

Dining options include The Gallery, serving breakfast and dinner with a range of familiarfavouritesand seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining,drinksand cocktails. Colleagues work in a fast paced and international environment welcomingtravellersfrom around the world.

Duties and responsibilities related to the Waiter/ess role

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provideaccuraterecommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

About you

Previousexperience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability toanticipateguest needs and goabove and beyondto create memorable experiences.

Benefits you will enjoy as a Waiter/ess

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  

At Hyatt, our purpose is to care for people so they canbetheir best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels andall inclusiveresorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.