Waiting Staff

Clermont Hotel Group; Southall; On-site; GBP 37,250,000 - 45,461,000; Full time

Benefits offered by this job

Wage access

Discounts & perks

Refer a Friend

Interest-free loans

Mental health support

Gym discounts

Cycle to work

Paid volunteering

Wonderful people awards

Job summary

Thistle London Heathrow is seeking a Food and Beverage Team Member for flexible, hourly work near Heathrow. You’ll greet guests, serve food and drinks, take orders, and clear tables, with opportunities to rotate across departments to develop skills.

We value a genuine passion for service, attention to detail, teamwork, and the ability to build rapport with guests. The role offers benefits and progression within Clermont Hotel Group's caring, inclusive environment.

Qualifications

• Commitment to delivering high-quality service.
• Front-line, public-facing demeanor.
• Empathy to build guest relationships.
• Desire to pursue a career in hospitality.
• Ability to work in a fast-paced team.

Responsibilities

• Serve food and drinks and take orders.
• Clear tables and maintain cleanliness.
• Personalize guest experiences to foster loyalty.
• Work across departments as needed to multi-skill.

Skills

Customer service

Front-line experience

Empathy

Attention to detail

Teamwork

Hospitality passion

Job description

Thistle London Heathrow

Contract: Flexible

Payment: Hourly

Salary: £13.00 per hour + tronc

Located close to Longford, just off the Bath Road, Thistle Heathrow is an Airport hotel which delivers a warm welcome no matter how long or short the stay. It has 264 bedrooms and 14 meeting rooms, the largest one seating up to 700 people - meaning it is also an extremely popular local wedding venue. It is the only hotel that has direct access to Heathrow Terminal 5 by POD in just 5 minutes.

What You’ll Be Doing

As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it’s more than just that—you’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.

In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.

What You’ll Bring

• A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
• Comfort in a front-line role facing the public, with a natural, approachable demeanor
• Empathy and the ability to build meaningful relationships with guests and team members
• Precision and a keen eye for detail to ensure a flawless guest experienceli>
• A demonstrated desire to pursue a career in hospitality
• Ability to work effectively as part of a team in a fast-paced environment

If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth

We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You Work Hard, So We’ll Always Help Your Money Work Hard For You!

Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community

• ‘Wonderful People’ Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.