Front Office Duty Manager

Hyatt Group; Greater London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

12 complimentary nights across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Job summary

Hyatt Group is seeking a Front Office Duty Manager to lead front office operations at Hyatt Place London Heathrow Airport. In this role, you will ensure an exceptional guest experience while supervising all daily operations. You'll lead, support, and train team members to exceed guest satisfaction goals.

The ideal candidate will have experience in front office leadership within a hotel environment, excellent communication skills, and a strong problem-solving approach. Benefits include 12 complimentary nights across Hyatt Hotels.

Qualifications

• Confident and service-driven professional with Front Office leadership experience in a hotel.
• Strong working knowledge of front desk systems.
• Calm, hands-on approach to problem-solving.

Responsibilities

• Oversee daily front office operations ensuring exceptional guest experience.
• Lead, support, and train team members including Supervisors and Hosts.
• Contribute to achieving departmental goals including guest satisfaction KPIs.

Skills

Front Office leadership experience

Excellent communication skills

Problem-solving

Knowledge of front desk systems

Job description

About Hyatt Place London Heathrow Airport

Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London.

The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.

Dining options include The Gallery, serving breakfast and dinner with a range of familiar favourites and seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining, drinks and cocktails. Colleagues work in a fast paced and international environment welcoming travellers from around the world.

Duties and responsibilities related to the Front Office Duty Manager role

As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands‑on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence.

• Supervise all Front Office operations during your shift, ensuring smooth and efficient service.
• Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.
• Coordinate room allocations and arrivals based on guest preferences, status, and group needs.
• Monitor guest accounts, credit limits, and open folios for accuracy and compliance.
• Collaborate with other departments to ensure seamless service delivery.
• Take charge in emergency situations, ensuring guest and staff safety in line with Health & Safety protocols.
• Support team development through feedback, coaching, and regular performance check‑ins.
• Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.
• Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.

About you

You’re a confident and service‑driven professional with experience in Front Office leadership, ideally within a hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands‑on approach to problem‑solving.

Benefits you will enjoy as a Front Office Duty Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Freemeals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee AssistanceProgramme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide