Premium Hotel Server – Guest Experience Lead

Hyatt Hotels Corporation; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Dining discount

Career development opportunities

Job summary

Hyatt Place London Heathrow Airport is seeking a waiter/ess to join our premium hospitality team in the London area. You will deliver exceptional service, warmly welcome guests, and use in-depth knowledge of the menu to guide guests and promote daily specials.

You will collaborate with colleagues to ensure smooth operations and consistently high service standards. Previous experience in premium hospitality is preferred; strong communication and guest-anticipation skills are essential to creating

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and go above and beyond to create memorable experiences.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued throughout their visit.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to consistently uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Job description

Hyatt Place London Heathrow Airport is seeking a waiter/ess to join our premium hospitality team in the London area. You will deliver exceptional service, warmly welcome guests, and use in-depth knowledge of the menu to guide guests and promote daily specials.

You will collaborate with colleagues to ensure smooth operations and consistently high service standards. Previous experience in premium hospitality is preferred; strong communication and guest-anticipation skills are essential to creating