Events Waiter/ess

Hyatt Regency; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary nights

Discounted hotel stays

Free meals on duty

Life Assurance

Uniform provided

Headspace membership

Employee Assistance Programme

50% dining discount

Career development opportunities

Job summary

Hyatt Regency London – The Churchill is seeking an Events Service Waiter/Waitress to deliver a high-quality conference and event dining experience. You will demonstrate knowledge of menu items, allergens and service standards while providing professional, friendly service.

Previous experience in food & beverage or events service is an advantage, though full training will be provided for the right candidate. You will work flexibly in a fast-paced events environment as part of the team.

Qualifications

• Knowledge of food & beverage menus, allergens, and service standards.
• Strong guest service skills with a professional attitude.
• Ability to work in a fast-paced events environment and be flexible.

Responsibilities

• Deliver a high-quality Conference & Event dining experience, ensuring guest expectations are met.
• Demonstrate knowledge of menu items, ingredients and allergens.
• Provide professional, friendly service and handle enquiries or complaints promptly.

Skills

Food & Beverage knowledge

Customer service

Teamwork

Guest interaction

Job description

Organization- Hyatt Regency London - The Churchill

Summary

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Events Service Waiter/Waitress role

• Deliver a high-quality Conference & Event dining experience, ensuring all guest expectations are met throughout their visit
• Demonstrate strong knowledge of all food and beverage menu items, including ingredients, allergens, and service standards
• Provide professional, friendly service while assisting guests and handling enquiries or complaints promptly and effectively
• Carry out opening and closing procedures in line with departmental standards and assigned responsibilities
• Monitor operating supplies, minimising spoilage and wastage to support cost control and sustainability efforts
• Work collaboratively with the wider Food & Beverage and Events teams to ensure seamless service delivery
• Provide accurate information about the hotel, its services, and facilities, enhancing the overall guest experience

About You

You are passionate about delivering excellent service and enjoy creating memorable dining experiences for guests attending conferences and events. You are friendly, professional, and attentive, with a positive attitude and a strong focus on teamwork. You take pride in your presentation, communicate confidently with guests, and are able to work flexibly in a fast-paced events environment. Previous experience in food and beverage or events service is an advantage, though full training will be provided for the right candidate.

Benefits You Will Enjoy As a Events Service Waiter/Waitress

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Life Assurance
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.