Waiter/ Waitress

Focus Hotels Management Limited

Matlock

On-site

GBP 18,000 - 24,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary

Ongoing training & development

Stakeholder Pension

Discounted room rates

Incentives & rewards

Job summary

New Bath Hotel & Spa in Matlock Bath is seeking motivated hospitality staff to service guests in the Bar and Restaurant. You will prepare and serve food and beverages to high standards, follow health and safety rules, and maintain mise en place.

You’ll work with a friendly team to deliver top-notch guest experiences in a historic hotel setting. Key attributes include a warm personality, strong customer service, and the ability to stay composed under pressure in a fast-paced environment.

Qualifications

Customer-focused hospitality mindset required.
Ability to work under pressure in a fast-paced service.
Willingness to learn and follow hotel standards.

Responsibilities

Serve and ensure guest wellbeing in Bar and Restaurant.
Prepare and service the Restaurant to high standards per Manager guidance.
Follow Health & Safety and Food Hygiene systems.
Assist with mise en place and running food during service.
Maintain cleanliness and professional appearance across service areas.
Collaborate with departments to deliver excellent guest experiences.

Skills

Warm personality

Customer service

Teamwork

Hospitality focus

Job description

Who Are We

New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities

You'll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent. You'll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you. You'll assist with running food and the preparation of sufficient mise en place.

To be responsible for the service and wellbeing of our guests.
To assist in the set up and closedown of the Restaurant.
Ensure all orders are taken accurately and items are received in a timely manner.
To support the team in ensuring the efficient, and effective running of the service.
Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.
Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.
To keep your mise en place levels up to the required level whilst rotating stock.
Be mindful of waste, always seek help to utilise all stock and minimise waste.
Report any faults or defects as you see them.
Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
Ensure that you are correctly dressed in your uniform.
Maintain a professional working relationship with all departments in the hotel.

Key Requirements

A warm and friendly personality
Commitment to delivering high levels of customer service
Good teamwork skills - we want work to be fun for all of our employees
Have a genuine interest in providing hospitality to our customers
To be able to work well under pressure (Hospitality is very fast paced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)

Benefits