Waiter / Waitress

GAUCHO; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Food discount

Apprenticeship options

Cycle to work

Wellbeing platform

Career progression

Staff meals

Job summary

GAUCHO Tower Bridge is seeking an experienced Senior Waiter to lead guest experiences with warmth and professional service on the dining floor. You will work with the restaurant team to deliver outstanding hospitality and guide guests through curated menu options.

This role emphasizes concierge-style service, mastery of GAUCHO standards, and proactive upselling to maximise guest enjoyment and sales, in a fast-paced, team-driven environment.

Qualifications

• Experience in hospitality or food service with a senior waiter role.
• Ability to upsell GAUCHO products with confidence.
• Demonstrates warmth, empathy and genuine hospitality.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Skills

Hospitality

Upselling

Teamwork

Customer service

Job description

GAUCHO is looking for an experienced and passionate Senior Waiter to join our GAUCHO Tower Bridge Team! The ideal Senior Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHO ambassador and be able to upsell all GAUCHO products with confidence.

Training and benefits

• 50% off your food bill at all GAUCHOs.
• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employee wellbeing platform.
• Career development and progression.
• Staff breakfast and dinner on every shift

Key Responsibilities of a GAUCHO Senior Waiter

• Work with the restaurant team to offer an unforgettable GAUCHO experience to all our guests through heightened hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following the GAUCHO steps of service and standards.
• Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices.
• Support and assist the management team to maximise sales revenues by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organised restaurant at all times and follow all set-up and breakdown procedures.

Requirements for a GAUCHO Senior Waiter

• Demonstrate warmth, empathy and genuine hospitality towards guests and colleagues
• To always take a positive approach to your own role acting as a role model to all new members of the team
• Work well within a team (be a team player) and a fast-paced environment
• Be approachable and well mannered
• Be professional and respectful at all times
• Have fun and create a warm restaurant atmosphere