Volunteer Support & Systems Manager (Hybrid)

MSSC (Marine Society & Sea Cadets); Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A UK charity is seeking a Volunteer Support Manager to enhance volunteer systems, manage a team, and ensure the efficient support of volunteers. In this role, you will oversee administrative processes using Microsoft Forms and Power Automate. You will develop resources to improve volunteer engagement while providing first-class service. Benefits include hybrid working, generous leave, and development opportunities, ensuring a supportive environment for both volunteers and staff.

Benefits

25 days annual leave

Hybrid working

Volunteering Leave

Life assurance

Private medical insurance

Generous pension

Cycle to work scheme

Access to Digital Library

Wellbeing portal with counselling

Employee development opportunities

Qualifications

• Experience of managing and motivating a large team.
• Experience of managing complex administrative processes.
• Experience of running effective CRM systems.

Responsibilities

• Maintain and update volunteering systems to be efficient.
• Line manage the Volunteer Support Team effectively.
• Work with Volunteer Support Officers to monitor workload.

Skills

Team management

CRM systems

Process improvement

Customer service

Volunteer support

Microsoft Forms

Power Automate

Job description

A UK charity is seeking a Volunteer Support Manager to enhance volunteer systems, manage a team, and ensure the efficient support of volunteers. In this role, you will oversee administrative processes using Microsoft Forms and Power Automate. You will develop resources to improve volunteer engagement while providing first-class service. Benefits include hybrid working, generous leave, and development opportunities, ensuring a supportive environment for both volunteers and staff.