Voids & Repairs Scheduler

Morgan Sindall Property Services; Welwyn Garden City; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Profit share bonus

Annual bonus scheme

Pension plan

Healthcare plan

Life assurance

Job summary

Morgan Sindall Property Services is seeking a Scheduling Coordinator in Welwyn Garden City. You will manage high volumes of calls, liaise with residents, contractors and suppliers, and schedule appointments to meet service level agreements.

The role requires strong planning, communication and computer skills, with experience in housing repairs and back-office operations. A proactive approach to service delivery is essential.

Qualifications

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

Responsibilities

• Liaise with clients, sub-contractors, suppliers and supervisors to schedule appointments and ensure SLAs are met.
• Schedule available operatives and subcontractors to jobs using MSi system.
• Manage complex repairs and demanding customers while maintaining service quality.

Skills

Scheduling

Communication

Project management

Written English

Computer skills

Tools

MSi system

Job description

Morgan Sindall Property Services is seeking a Scheduling Coordinator in Welwyn Garden City. You will manage high volumes of calls, liaise with residents, contractors and suppliers, and schedule appointments to meet service level agreements.

The role requires strong planning, communication and computer skills, with experience in housing repairs and back-office operations. A proactive approach to service delivery is essential.