Voids Scheduler & Resident Liaison

Iris Recruitment; Welwyn Hatfield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Profit share

Westfield Healthcare

Enhanced maternity & paternity pay

Work Perks Discounts & Vouchers

Volunteering (2 days paid)

Funded Professional Subscription

Job summary

Morgan Sindall Property Services are hiring a Voids Administrator to join the Welwyn team on a permanent, full-time basis. Based from our office in Welwyn, AL8 6AE, you will handle high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments and ensure SLAs are met.

You’ll use the MSi system to allocate operatives to jobs, handle complex repairs and challenging residents, and maintain excellent customer service through telephony and email.

Qualifications

• Social housing and repairs background.
• Experience scheduling disrepairs, voids or complex works.
• Clear communication with operatives, subcontractors and residents.
• Basic building maintenance knowledge.
• Planning of sequential vs concurrent works.
• Ability to prioritise works and meet targets.
• Good written English.
• Strong stakeholder communication.

Responsibilities

• Schedule appointments for high volumes of calls with clients, subcontractors, suppliers and supervisors.
• Ensure future jobs are appointed to meet Service Level Agreements and avoid false promises.
• Use the MSi system to allocate operatives and subcontractors to jobs.
• Discuss complex repairs and demanding customers while maintaining confidence with residents.
• Communicate with residents and other stakeholders via phone and email.
• Assist in back-office activities to support service delivery.

Skills

Scheduling

Stakeholder communication

Microsoft Office

MSi system

Tools

MSi system

Job description

Morgan Sindall Property Services are hiring a Voids Administrator to join the Welwyn team on a permanent, full-time basis. Based from our office in Welwyn, AL8 6AE, you will handle high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments and ensure SLAs are met.

You’ll use the MSi system to allocate operatives to jobs, handle complex repairs and challenging residents, and maintain excellent customer service through telephony and email.