Voids Administrator

Iris Recruitment; Welwyn Hatfield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Profit share

Westfield Healthcare

Enhanced maternity & paternity pay

Work Perks Discounts & Vouchers

Volunteering (2 days paid)

Funded Professional Subscription

Job summary

Morgan Sindall Property Services are hiring a Voids Administrator to join the Welwyn team on a permanent, full-time basis. Based from our office in Welwyn, AL8 6AE, you will handle high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments and ensure SLAs are met.

You’ll use the MSi system to allocate operatives to jobs, handle complex repairs and challenging residents, and maintain excellent customer service through telephony and email.

Qualifications

• Social housing and repairs background.
• Experience scheduling disrepairs, voids or complex works.
• Clear communication with operatives, subcontractors and residents.
• Basic building maintenance knowledge.
• Planning of sequential vs concurrent works.
• Ability to prioritise works and meet targets.
• Good written English.
• Strong stakeholder communication.

Responsibilities

• Schedule appointments for high volumes of calls with clients, subcontractors, suppliers and supervisors.
• Ensure future jobs are appointed to meet Service Level Agreements and avoid false promises.
• Use the MSi system to allocate operatives and subcontractors to jobs.
• Discuss complex repairs and demanding customers while maintaining confidence with residents.
• Communicate with residents and other stakeholders via phone and email.
• Assist in back-office activities to support service delivery.

Skills

Scheduling

Stakeholder communication

Microsoft Office

MSi system

Tools

MSi system

Job description

Permanent – Full Time – 40 Hours per week

We are looking to recruit a Voids Administrator to join our team based from our office in Welwyn, AL8 6AE.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

• Profit Share Discretionary Annual Bonus Scheme
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Volunteering (2 days paid)
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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