Voids Administrator

Morgan Sindall Property Services; Welwyn Garden City; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Profit share bonus

Annual bonus scheme

Pension plan

Healthcare plan

Life assurance

Job summary

Morgan Sindall Property Services is seeking a Scheduling Coordinator in Welwyn Garden City. You will manage high volumes of calls, liaise with residents, contractors and suppliers, and schedule appointments to meet service level agreements.

The role requires strong planning, communication and computer skills, with experience in housing repairs and back-office operations. A proactive approach to service delivery is essential.

Qualifications

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.

Responsibilities

• Liaise with clients, sub-contractors, suppliers and supervisors to schedule appointments and ensure SLAs are met.
• Schedule available operatives and subcontractors to jobs using MSi system.
• Manage complex repairs and demanding customers while maintaining service quality.

Skills

Scheduling

Communication

Project management

Written English

Computer skills

Tools

MSi system

Job description

Salary: £30,000 + Benefits

Welwyn Garden City, AL8 6AE

Permanent – Full Time – 40 Hours per week

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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