Voids & Repairs Lead — 24/7 Social Housing

Wates Group; Winchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

Wates Group in Winchester is seeking an experienced Voids Manager to lead a 24/7 responsive maintenance service and ensure homes are turned around to the highest standards. You will manage day-to-day operations, driving performance and customer satisfaction while upholding safety and quality.

Join the WPS team and oversee a multi-disciplinary team, delivering efficient voids and responsive repairs. DBS checks may apply, with pre-employment safety considerations and strong emphasis on stakeholder

Qualifications

• Experience leading teams in social housing or similar settings.
• Proven ability to manage performance against KPIs and service targets.
• Strong stakeholder engagement with residents and clients.

Responsibilities

• Manage and oversee work scheduling in line with procedures, standards and SLAs.
• Ensure high-quality responsive repairs and voids service delivery.
• Represent Wates at client and resident performance meetings.
• Drive performance against KPIs and service targets.
• Control material costs and ensure processes compliance.
• Monitor quality via inspections, KPIs and feedback.
• Lead and develop a team of up to 30 operatives.
• Carry out audits and service testing.
• Identify opportunities for continuous improvement and support planning.

Skills

Leadership

Communication

Multi-disciplinary teams

Problem solving

Voids experience

KPIs & finance oversight

Job description

Wates Group in Winchester is seeking an experienced Voids Manager to lead a 24/7 responsive maintenance service and ensure homes are turned around to the highest standards. You will manage day-to-day operations, driving performance and customer satisfaction while upholding safety and quality.

Join the WPS team and oversee a multi-disciplinary team, delivering efficient voids and responsive repairs. DBS checks may apply, with pre-employment safety considerations and strong emphasis on stakeholder