Voids Service Delivery Manager

Wates Smartspace; Winchester; Hybrid; GBP 45,000 - 58,000; Full time

Job summary

Wates Smartspace in Winchester is seeking a confident Voids Manager to lead day-to-day operations of a 24/7, 365-day service. You will drive performance, manage a team of up to 30 operatives, and ensure high-quality, safe housing turnaround.

You'll own scheduling, KPI delivery, and continuous improvement while engaging with clients and residents. DBS checks apply; equality of opportunity is promoted.

Qualifications

• Proven management experience in a similar environment.
• Strong leadership and team management skills.
• Experience managing multi-disciplinary teams in fast-paced settings.
• Experience in voids or responsive maintenance within social housing.
• Strong understanding of KPIs, performance management, and financial oversight.

Responsibilities

• Manage and oversee work scheduling in line with company procedures, standards, and SLAs
• Ensure consistent delivery of a high-quality responsive repairs and voids service
• Represent Wates at client and resident performance meetings
• Drive performance against KPIs and service targets
• Effectively manage material costs and enforce compliance with processes
• Monitor work quality through inspections, KPIs, and customer feedback
• Lead, motivate, and develop a team of up to 30 operatives
• Carry out regular audits and service testing
• Identify opportunities for continuous improvement and support business planning

Skills

Leadership

Team management

Stakeholder engagement

KPIs

Problem solving

Job description

Wates Smartspace in Winchester is seeking a confident Voids Manager to lead day-to-day operations of a 24/7, 365-day service. You will drive performance, manage a team of up to 30 operatives, and ensure high-quality, safe housing turnaround.

You'll own scheduling, KPI delivery, and continuous improvement while engaging with clients and residents. DBS checks apply; equality of opportunity is promoted.