Voice Officer

Rac Motoring Services; Ashford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A charitable organization is seeking a Voice Officer in Ashford, UK, responsible for amplifying the voices of young people affected by cancer. The role includes planning events, coordinating communications, and managing relationships with volunteers. Candidates should have experience working with children and young people, along with strong project management skills. The organization values diversity and encourages applicants from all backgrounds to apply. This position also offers flexible working hours and generous annual leave.

Benefits

Flexible working hours

Wellbeing and development days

Generous annual leave

Enhanced pension

Employee savings scheme

Qualifications

• Experience working with children and young people.
• Ability to manage communications and relationships effectively.
• Proven project management skills.

Responsibilities

• Enable young people with cancer to amplify their voices.
• Plan and coordinate voice work and events.
• Manage inquiries and communications with Voice Board Members.

Skills

Communication Skills

Project Management

Relationship Building

Organisational Skills

Job description

We're looking for a Voice Officer with experience of working with children, young people and their families and amplifying their voices to help create positive change to join our Voice Team. The Voice Officer is a key member of the Voice Team, responsible for enabling Young Lives vs Cancer to shape the children and young people's cancer system with and for young people with cancer and their families. You will enable young people affected by cancer and their families to have a stronger voice inside and outside the organisation – not just to contribute, but also to challenge, giving the power to them to amplify their voice and make positive change. You will work with the Voice Manager and Head of Voice to deliver our Voice work to a high quality. Responsible for managing incoming enquiries and communications with our volunteer Voice Board Members, Voice Champions and Voice Hub network, working with the team to plan and run meetings and events both online and in person. With excellent organisational skills, you will help plan and coordinate our voice work, building strong working relationships with colleagues and our voice community with volunteer management responsibility for Voice Board Members and Voice Champions. This role is subject to a criminal record check. In the event of a successful application an Enhanced criminal record check will be completed.

Communication & Organisation

• Delivering effective internal communication regarding the Voice team and playing a pro‑active and leading role in Voice team meetings
• Supporting with correspondence, record‑keeping and tracking leading on communications with our voice volunteers and internal communications
• Effective project management of voice activity – for example, planning events, setting goals and impact measurements for the activity, managing risks and reporting on progress

Voice Activities

• Working with the Voice Manager and Head of Voice to deliver the organisation's Voice approach, enabling children, young people and parents/carers to shape the organisation and the system it is situated within, maximising our Voice opportunities
• Delivery of the Voice Board so it is an effective model for the Board of Trustees to listen to and act upon the voices of young people with cancer, their parents/carers and siblings.
• Travel and occasional overnight stays to attend in person events with our voice volunteers
• Developing and supporting the growth of our Voice Hub bringing voice opportunities to our wider community
• Act as the key contact and support for our Voice Champion Volunteers
• Working in partnership with the Voice Champions team on the development and dissemination of voice guidance and training for staff and volunteers across the organisation, designed to equip them so that they can confidently work alongside young cancer patients and their families
• Working with the Voice Manager and Head of Voice to ensure that we are able to amplify voices of all our beneficiaries across the whole of the UK, from the widest range of backgrounds and cultures

Working Relationships & Contacts

• Volunteer management of our Voice Board Members and Voice Champions Team.
• Building and maintaining relationships and influencing others. Both internally working with colleagues to equip them to work alongside young people and families and externally working with young people and families to understand their views and opinions, ensuring that they feel heard as well as building connections with partners across the sector.
• Develop and sustain sector relationships, staying up to date with external developments in voice and participation and identifying opportunities for innovation and partnership

Additional Responsibilities

• Make safeguarding a priority
• Take care of your own health and safety and that of others
• Actively challenge injustice and inequality and promote Young Lives vs Cancer's Diversity, Equity, Inclusion and Belonging agenda to create a better, more diverse and inclusive organisation.
• Ensure that you treat information and data professionally, using it only for the purposes that Young Lives vs Cancer has said it would; respecting the confidentiality and privacy of its supporters, service users and staff.
• Accept that you are personally responsible and accountable for ensuring you understand and adhere to all Young Lives vs Cancer policies and procedures
• Be an active team member, regularly attending team meetings and contributing to shared learning and development
• Undertake any other reasonable duties as directed by or agreed with your line manager.

What Do I Need?

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we're committed to fostering an inclusive and supportive work environment to help you develop.

Benefits

• Flexible working: we're open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to step back from the day‑to‑day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website: https://www.younglivesvscancer.org.uk/careers/our-benefits/

Our Commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation - or a combination. This has never been acceptable to us as an organisation. We don't just accept difference, we value it, celebrate it, nurture it and we thrive because of it. We're on a journey to be reflective of the diverse children, young people and families we support. We know we aren't there yet, and we're passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti‑oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.