Visitor Experience Host — Arts & Events

LLOYD'S REGISTER INTERNATIONAL; Manchester; On-site; GBP 18,000 - 23,000; Full time

Job summary

Factory International, hosting Aviva Studios at Manchester, seeks a Visitor Team Host to deliver exceptional front-of-house support across events for diverse audiences. You will welcome visitors, assist with ushering, cloakroom, ticket checks, and retail engagements while ensuring accessible and safe experiences in busy venues.

The role requires flexibility to work evenings and weekends and a proactive, team-oriented approach to guest services. DBS checks may be required as part of safeguarding.

Qualifications

• Empathetic and generous approach to communication with visitors.
• Experience delivering high-quality customer care in dynamic environments.
• Ability to engage with a diverse range of audiences and events.
• Willingness to work flexible hours including evenings and weekends.
• Commitment to championing equality, diversity and inclusion.

Responsibilities

• Provide outstanding customer care to all visitors with a generous and attentive welcome.
• Support day-to-day venue operations: ushering, stewarding, cloakroom, invigilation, ticket checks, crowd management, and retail transactions.
• Ensure accessibility provisions and inclusive experiences for all visitors.
• Respond calmly to incidents and safety escalations as part of the Visitor Safety team.
• Assist in preparing spaces for events and help visitors, staff, and artists enjoy the spaces.

Skills

Empathy

Customer service

Communication

Flexibility

Inclusion

Job description

Factory International, hosting Aviva Studios at Manchester, seeks a Visitor Team Host to deliver exceptional front-of-house support across events for diverse audiences. You will welcome visitors, assist with ushering, cloakroom, ticket checks, and retail engagements while ensuring accessible and safe experiences in busy venues.

The role requires flexibility to work evenings and weekends and a proactive, team-oriented approach to guest services. DBS checks may be required as part of safeguarding.