Guest Experience Host | Welcoming & Security On-site

Mitie Group plc.; Newport; On-site; GBP 12,000 - 16,000; Part time

Job summary

Signature, part of Mitie, is seeking a friendly Guest Experience Ambassador to be the face of our client's workplace. In this part-time role (25 hours/week) you will deliver an exceptional welcome, create memorable interactions and support colleagues with information and guidance.

You will manage visitor journeys, access and enquiries, while upholding security standards and a warm, professional presence in a fast-paced environment.

Qualifications

• Experience in hospitality, front of house, concierge, workplace experience or corporate reception environments.
• Passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• Naturally warm, confident and professional approach.
• Strong attention to detail and organisational skills.
• Ability to remain calm and adaptable in a fast-paced environment.
• Proficiency with Microsoft Office and workplace technology.
• Willingness to obtain and maintain Security Check (SC) Clearance.

Responsibilities

• Deliver an exceptional welcome to guests, colleagues and visitors.
• Create memorable moments and personalised interactions throughout the day.
• Support employees by providing information, assistance and workplace guidance.
• Take ownership of the visitor journey from arrival through to departure.
• Manage incoming calls and workplace enquiries professionally and efficiently.
• Build strong relationships with clients, colleagues and workplace partners.
• Maintain a welcoming, organised and professionally presented environment.
• Manage visitor access and security procedures with attention to detail.
• Promote a culture of safety, security and wellbeing while delivering outstanding service.
• Identify opportunities to continually enhance the guest and employee experience.

Skills

Hospitality experience

Front of house

Customer service

Communication skills

Relationship-building

Attention to detail

Security awareness

Microsoft Office

Job description

Signature, part of Mitie, is seeking a friendly Guest Experience Ambassador to be the face of our client's workplace. In this part-time role (25 hours/week) you will deliver an exceptional welcome, create memorable interactions and support colleagues with information and guidance.

You will manage visitor journeys, access and enquiries, while upholding security standards and a warm, professional presence in a fast-paced environment.