Visitor Experience Box Office Assistant

National Museums; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension

25 days' annual leave

Staff wellbeing and development

Job summary

National Museums is seeking a Box Office Assistant to be the friendly first point of contact for visitors in Bloomsbury, London. You will promote exhibitions, events and museum experiences, processing bookings and payments with accuracy.

In this busy, customer-facing role you’ll provide information, upsell memberships, and collaborate with a small team to deliver excellent service and continuously improve ticketing operations.

Qualifications

• Experience in busy customer-facing environments.
• Outstanding communication and telephone skills.
• Confidence promoting, recommending or upselling products and services.
• Strong attention to detail and accuracy and good IT skills, including experience using databases and Microsoft-based systems.
• The ability to remain calm, organised and professional in a fast-paced environment, with a collaborative approach.

Responsibilities

• Sell and promote tickets for exhibitions, lectures, events and other Museum activities.
• Process bookings, including school and group bookings, accurately and efficiently.
• Provide information and guidance to visitors about exhibitions, facilities, events and the visitor offer and promote Museum Membership and other visitor services.
• Respond to enquiries by telephone and elevate issues when appropriate.
• Maintain accurate records and databases and handle all administrative tasks associated with bookings including processing payments.

Skills

Customer service

Communication skills

Upselling

IT skills

Attention to detail

Teamwork

Job description

National Museums is seeking a Box Office Assistant to be the friendly first point of contact for visitors in Bloomsbury, London. You will promote exhibitions, events and museum experiences, processing bookings and payments with accuracy.

In this busy, customer-facing role you’ll provide information, upsell memberships, and collaborate with a small team to deliver excellent service and continuously improve ticketing operations.