Box Office Assistant

National Museums; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension

25 days' annual leave

Staff wellbeing and development

Job summary

National Museums is seeking a Box Office Assistant to be the friendly first point of contact for visitors in Bloomsbury, London. You will promote exhibitions, events and museum experiences, processing bookings and payments with accuracy.

In this busy, customer-facing role you’ll provide information, upsell memberships, and collaborate with a small team to deliver excellent service and continuously improve ticketing operations.

Qualifications

• Experience in busy customer-facing environments.
• Outstanding communication and telephone skills.
• Confidence promoting, recommending or upselling products and services.
• Strong attention to detail and accuracy and good IT skills, including experience using databases and Microsoft-based systems.
• The ability to remain calm, organised and professional in a fast-paced environment, with a collaborative approach.

Responsibilities

• Sell and promote tickets for exhibitions, lectures, events and other Museum activities.
• Process bookings, including school and group bookings, accurately and efficiently.
• Provide information and guidance to visitors about exhibitions, facilities, events and the visitor offer and promote Museum Membership and other visitor services.
• Respond to enquiries by telephone and elevate issues when appropriate.
• Maintain accurate records and databases and handle all administrative tasks associated with bookings including processing payments.

Skills

Customer service

Communication skills

Upselling

IT skills

Attention to detail

Teamwork

Job description

Box Office Assistant

Full-time

On-site in Bloomsbury, London

Permanent contract

£29,357 per annum

Application deadline: 23:59 on 23 September

About the role

We're looking for a Box Office Assistant to join our Visitor & Security Services team. This is a fantastic opportunity to become part of an organisation with a world-renowned collection and a mission to inspire curiosity, understanding and engagement with cultures across the globe. The role provides a vital first point of contact for our visitors, helping them access exhibitions, events, lectures and other Museum experiences.

This role offers far more than a traditional box office position. As part of the Museum team, you'll have the opportunity to develop a strong understanding of the organisation's work, collections and public programmes. You will join a small, supportive team of four Box Office Assistants, working closely together to deliver an excellent service and contribute to continuous improvements across the function.

If you're enthusiastic about customer service, enjoy helping people and would like to play an important role in welcoming visitors to one of the world's leading cultural institutions, we'd love to hear from you.

About you

• Experience working in a busy customer-facing environment, ideally within a box office, contact centre or similar service setting.
• Outstanding communication and telephone skills with experience providing high-quality customer service.
• Confidence promoting, recommending or upselling products and services.
• Strong attention to detail and accuracy and good IT skills, including experience using databases and Microsoft-based systems.
• The ability to remain calm, organised and professional in a fast-paced environment, with a collaborative approach.

Key areas of responsibility

• Sell and promote tickets for exhibitions, lectures, events and other Museum activities.
• Process bookings, including school and group bookings, accurately and efficiently.
• Provide information and guidance to visitors about exhibitions, facilities, events and the visitor offer and promote Museum Membership and other visitor services.
• Respond to enquiries by telephone and elevate issues when appropriate.
• Maintain accurate records and databases and handle all administrative tasks associated with bookings including processing payments.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• Civil Service Pension Scheme defined benefit with 28.97% employer contribution.
• 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
• Interest-free loans including season ticket, rental deposit and bicycle loans.

Our Values

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

Internal Applicants: We welcome internal applicants regardless of background, department or length of service but encourage you to let your manager know before applying.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN