Museum Box Office & Visitor Services Associate

British Museum; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free exhibition entry

Civil Service Pension Scheme

25 days’ annual leave

Social and wellbeing perks

Learning and development

Employee Assistance Programme

Interest‑free loans

Job summary

The British Museum is seeking a Box Office Assistant to join our Visitor & Security Services team in Bloomsbury, London. You will be our first point of contact for visitors, helping them access exhibitions, events and other Museum experiences with friendly, efficient service.

Working in a small team, you will process bookings, answer enquiries, promote Museum Membership and maintain accurate records while contributing to continuous improvements in a fast-paced, customer-facing environment.

Qualifications

• Experience in a busy customer-facing environment such as box office or contact centre.
• Outstanding communication and telephone skills with high-quality customer service.
• Confidence promoting, recommending or upselling products and services.
• Strong attention to detail and accuracy with IT systems and databases.
• Ability to stay calm, organized and professional in a fast-paced environment.

Responsibilities

• Sell and promote tickets for exhibitions, lectures, events and Museum activities.
• Process bookings, including school and group bookings, accurately and efficiently.
• Provide information and guidance to visitors about exhibitions, facilities, events and the visitor offer and promote Museum Membership and other visitor services.
• Respond to enquiries by telephone and escalate issues when appropriate.
• Maintain accurate records and databases and handle all administrative tasks associated with bookings including processing payments.

Skills

Customer service

Communication

Upselling

Attention to detail

IT proficiency

Tools

Databases

Microsoft Office

Job description

The British Museum is seeking a Box Office Assistant to join our Visitor & Security Services team in Bloomsbury, London. You will be our first point of contact for visitors, helping them access exhibitions, events and other Museum experiences with friendly, efficient service.

Working in a small team, you will process bookings, answer enquiries, promote Museum Membership and maintain accurate records while contributing to continuous improvements in a fast-paced, customer-facing environment.